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Sizzling Summer Sale

10 Very Sound Reasons to make your purchase with us.

We are a highly respected sales and service company with a proven history of superb customer care.
Established in 1990 and trading online via our own website since 2003. We have a good team of experienced welding industry professionals.
We do not sell anything we are not officially appointed for by the Manufacturer.
Free product support and advice you can rely on.
We are one of the Largest Independent Welding Suppliers in Europe, and a Kemppi Premium Dealer.
Huge stocks for immediate delivery. Products delivered when you want them.
Our own service engineers with full factory training if your product should develop a fault.
Our website is designed for ease of use. We have made it very simple for you to buy products and it is secure too.
Peace of mind that the product you receive is of the highest quality, as advertised and always at a very fair price.
You can always talk to us if the deal needs to be sweeter. It is always advisable to ask.

What our customers say...
Overall Quality of Rapid Website Experience
9 / 10
99% said they would use us again. 99% said they would recommend us.
87% said their goods arrived as expected or quicker than expected. 99% felt they had received good value for money. 96% said their communications with us were moderate or impressive.
Customer Comments

09/01/2018Fantastic service and fantastic site . I ordered more than I needed but this was because of postage . It's a shame there isn't a small items postage charge . But end of the Day it all came quick and no issues so can't argue . Thanks and will use again
02/01/2018after i had order, i got no email letting me know when my item going to ship, i had to email your company asking for update a Logan Roy replied saying it will ship that day, but gave no tracking number, i had to send another email asking for the tracking number that's when i got this reply from Mr Roy "I am currently on leave until the 02/01/2018," had to send another email to sales, that's when i got my tracking, very poor service, that Logan Roy needs retraining on customer services
21/12/2017I think you sohould optimize your website for mobile devices and tablets too.
01/12/2017Before ordering the Flexloc torch/superflex hose package I wasn't sure to what extent it would be compatible with all my other WP9 torch parts and my TIG welder. Rapid Welding quickly identified all the part numbers required, and delivered promptly once ordered. Thank you.
01/12/2017Have used this site a few times now and I can't Fault it very professional.items always comes well packaged . And on time . Very help if you have any queries relating to a product.
13/11/2017Ordered late on a Friday from UK arrived Switzerland! on a Tuesday Astonishingly fast delivery and still cheaper then buying it here. Top banana...
01/11/2017Everything good, but website marked down because it was not obvious to me that the goods i wanted to order were on "next day delivery". Probably my mistake and your on line adviser quickly gave me the information. I ordered and received the goods next day at the time I was given. Well done and thanks.
30/10/2017Great service, very helpful staff
26/10/2017My order arrived ,late due to out of stock. Received email from your customer services , explaining The situation . Very informative the range of welding stock you carry is very very vast , choice and options good plus communication over the phone good . The reason I use rapid welding instead of a supplier nearer me is simple your range and price cannot be beat . Usually if I order from your Webb Site it arrives in Burnley 2 days after very happy customer Anthony bottomley
24/10/2017Excellent service and stock of quality products, will certainly use in the future.
23/10/2017As per usual a brilliant service, very reliable.
20/10/2017All good thanks, just wish that you were closer to where I am
20/10/2017very pleased many thanks
16/10/2017 More Information about progress of shipment would be good. Also a website, which works on mobile devices. Rest is perfekt, thanks.
16/10/2017I would like the tig torch for the machine but it always seems to be out of stock, will you be getting them in again soon Regards Steve
04/10/2017Most helpful and very pleased with service
04/10/2017Very good service. kept well informed when one item was out of stock but was delivered in a couple of days. Thanks
03/10/2017Great company to do business with very helpful. Shall recommend thank you.
03/10/2017The wrong item was sent for one item on my order. After a quick phone call the correct item was despatched immediately. Excellent service.
12/09/2017Fantastic service and fast delivery to north of Inverness great customer focus and knowledge Well done to all at Rapid there is no reason to go anywhere else's for all your welding requirements Thanks for all your help Derek
11/09/2017Very tailored service - the staff listened carefully to my needs, answered my questions straightforwardly and provided a product entirely suited to my requirements, at an affordable price. I wish all online purchases could be this successful!
22/08/2017Able to find the product required quite quickly and ordering was simple. Goods delivered on day as promised. Many thanks
18/08/2017I live in Sydney Australia . when i require welding equipment i contact Rapid Welding because i know their products credibility and pricing are unbeatable. .. even with import duties and shipping the dealers here in Aus cant compete with Rapid Welding .. these guys deserve your business .. i just purchased a Kemppi AC /DC 2300 rig including foot pedal & shipping... the best price on the planet .. and delivered from the UK to Australia in 3 days .. over the weekend ? .. i dont know these people but they put alot of money in my pocket ... so why wouldnt i rap them .
17/08/2017Well assorted welding supply with very good customer service. Recieved a shorter torch cable than ordered. Sorted out on mail same day, new cable sent next day - and get to keep the first one. Thanks
15/08/2017This is my second purchase from Rapid Welding ..after receiving professional advice from Andrew Doe he offered an unbeatable deal .. I paid for it on friday UK and unpacked it monday iin Sydney Australia ..a ballistic misile couldn't have done better .. even after shipping and duties , Andy saved me a bomb .. these guys a smart business people - small profit - big turnover .. keepin the customer satisfied !!! many thanks Mike
15/08/2017You guys Rock!! Excellent service, value for money and fast delivery to Australia .thanks from a very satisfied customer
05/08/2017Bonjour, j'ai une remarque à communiquer au niveau du câble d'alimentation électrique ,la prise de branchement ne correspond pas au norme suisse(fiche) donc pour l'utilisation de mon appareil il faut me fournir un adaptateur pour pouvoir,brancher mon appareil chez moi, merci de votre compréhension. Je m' intéresse à l'achat du couple plasma.Faites -moi une offre avec tous les renseignements ,langue française, branchement électrique pour la suisse. Avec le nom du gaz adapté à l'utilisation. Avec ou sans compresseur. Meilleures salutations Michel Ducret
04/08/2017The only reason I would not rec you to others is, of course, that as you know we are also a distributor and therefore we would be endeavouring to service our customers ourselves, rather than referring them to someone else.
01/08/2017An excellent purchasing experience, having originally tried to purchase this item from another company. they sent me the wrong item (twice) and delivery was slow (7 days). I received the visor from you the next day. However, your price was considerably more, otherwise I might have come to you in the first place!
18/07/2017I have been a customer of Rapid welding for a few years now, and I'm always pleased with the top quality service I have recieved, whether I was buying a new machine or just consumables. 10/10 as usual !
15/06/2017Warp drive fast delivery you ask for a call back and they do.
30/05/2017As usual fast delivery and a good price,can't fault them.
23/05/2017I live in France and have trouble getting certain items of welding consumables. Its reassuring to know that I can order from a reliable supplier and have those items delivered quickly and securely. Many thanks.
16/05/2017It would be better to supply (with a cost) with RCD UK plug
11/05/2017Extremely helpful staff, pleasure to do business with.
27/04/2017I am in Australia and bought one of your TIG foot pedals to suit my Cebora machine because I could not find one anywhere locally. I am absolutely stoked with the product! One of the best welding purchases I have made for sure. Thankyou!
27/04/2017Rapid Welding is my go to site for everything I need, I’m only a hobby welder and I really don’t purchase very often or in any great quantity but I still feel I’m treated as if I was a professional welder buying ££££ every visit. Great prices and a surprisingly fast delivery.
27/04/2017The only reason I marked the 'Goods in good order' down is that the incorrect item was dispatched to us, however once this was realized 'Rapid Welding' quickly arranged dispatch of the correct item, excellent service.
26/04/2017One item was out of stock yet the complete delivery was made the next day. This was a last minute order - Very impressive service especially as I needed to use an overseas credit card and had stringent delivery conditions to match with another courier delivery service. Definitely will use this supplier again ( and get the order in earlier).
26/04/2017overall, good expierience
31/03/2017Brilliant as normal.
31/03/2017I did receive the wrong welder. Apparently, Fronius wanted to clear out stock and I did not get the welder I specifically asked for. I am returning it. I don't know whether Rapid can send me the correct one in exchange or whether this will be a straight return. I don't appreciate having to pay customs, duties, and taxes on something I can't use because Fronius sent the wrong machine.
31/03/2017My first delivery was 50 percent damaged. I sent photos of damaged goods by email twice but had no reply. When I rang it was sorted and received a replacement next day brilliant service.
31/03/2017Unfortunately, we not yet received the goods we ordered due to poor handling of PostNord. But the website, prices and communication has been very competitive/good.
23/03/2017Very please with the speed of delivery, communication and quality of product. Would defiantly recommend and use again.
17/03/2017It is now past time that any customer can log in and keep track of their orders past and present. To my mind it is your biggest failing, and one that causes me to think hard before placing another order. Neil.
25/02/2017Rapid Welding customer service is A++. Any question I had was respond in the same day. Their prices are great and shipping was super fast. I'm in the states and asked how long would it take for me to receive the item one of their employees said 3-5 days. Which I thought was great since it was coming from the U.K. But that was not the case I received my item the next day. Super happy with item and will recommend and use them again. Thx for the great service.
20/02/2017I have used you a few times and always been happy .local united welding stocking less and less ,so you may be hearing from us more often Peter
10/02/2017Fabulous service and UN-beatable price yet again. RW leaves Ebay, Amazon et al easily for dead. Wish I'd found out about you guys years ago. Thanks most kindly. (From Australia too!!!!)
26/01/2017Good website, speed of delivery very impressive
26/01/2017It's very perfect Thank you
26/01/2017Thank you - telephone order was taken very efficiently. Goods keenly priced, arrived very quickly and well packed. Couldn't ask for better!
24/01/2017I have been buying welding equipment and consumables for years with Rapid Welding and I am quite happy about their range and pricing. More importantly the chat, email or phone support to select the right items for my needs is particularly helpful - their professionals do take to the time to help you, especially that I am not a sharp pro welding expert, I just use welding as a means to build things, therefore good advice is paramount in the maze of technical offer.
16/01/2017Atención,Rapidez,Seriedad,Precio,Calidad.....quién da más?
16/01/2017Excellent 1st class service and advice
16/01/2017great service as usual from rapid
16/01/2017Not happy with postage charge. Charged over £5 for a very small item.
16/01/2017Your products and service come highly recommended from a professional welder, I will be happy to use your website for future orders.
06/01/2017Excellent knowledge, prices and communication. Highly recommended
06/01/2017Honestly, incredible value for money and service from a private UK company. Will be recomending and buying from you guys for some time to come, thanks ( from Australia also!)
06/01/2017Honestly, incredible value for money and service from a private UK company. Will be recommending and buying from you guys for some time to come, thanks ( from Australia also!)
06/01/2017This product was for my son who was very pleased with it the delivery and whole service was excellent from start to finish will not hesitate to you use you again many thanks
20/12/2016Service was spot on as always. Your website can be a little clumsy sometimes, I have to change screen size to get at the basket button but no big deal. You're still my supplier of choice and I'll continue to use you
19/12/2016Great service and competitive price, couldn't believe how quickly our goods arrived, Thanks, will use you again.
05/12/2016A great buying experience. Thank you.
04/12/2016Great service... Very friendly and helpful... Top quality.... Big thanx to Andy for looking after.... I will definitely use it again...
01/12/2016Great service and communication. The Interest free credit was a welcome bonus and very easy to set up. We now have the TIG Welder and after a few hours practice on Aluminium we are now carrying out our first paying Ali job!! This after years of turning away Ali from our fabrication business : ))
29/11/2016Products sales service second to none , very wide range of quality of welding accessories if you Cannot find it at rapid welding , they don't sell it any where else . Very experienced sales team To put you at ease to get the product you need . a please to do business with .
18/11/2016Perhaps postage costs a little more than expected in all other respects very good
16/11/2016Fantastic staff , great ciustomer service, excellent product with a speedy delivery
07/11/2016Because I was out of the country at the time my item was going to be delivered ,I had to change my delivery address which was no problem what so ever many thanks.
03/11/2016Rapid Welding c'est Top du Top
29/10/2016Website is one of the best related to welding products. Competitive pricing. As a hobby welder I can buy goods that are normally only for professionals.
14/10/2016Fantastic amount of welding equipment to choose from! I was able to save 200£ by ordering from Rapid Welding. And the delivery to Sweden was lightning fast! The best shop for welding equipment in Europe. // Peter
07/10/2016Hello:I want to give you thanks,because,you are very competitive website where the spanish costumer can buy some items that we can't find here,the Miller Remote Control is here and works perfectly,march with my XMT-350 fine,now I have other issue,I have two BERNARD MIG guns,and they are the BTB,have the center fire system and I need to know if you can sell me the supplies for this kind of mig gun,thanks again,Vicente
23/09/2016First class service with extremely helpful delivery information. Thanks
23/09/2016You will do a lot of searching to find anyone with the same range of gear,prices as cheap that can get it toyou as fast,would recommend to everyone and anyone.
20/09/2016Nice to deal with a company that don't give you endless promises! Many thanks for an excellent service.will be using your services again I am sure. Regards Shaun Hill MD JR Hill& Sons Ltd.
15/09/2016Fast delivery and good price also for the netherlands
14/09/2016Aún no e recibido mi compra por eso no evalúe el empaquetado de la compra.
23/08/2016By far the most extensive range of high quality welding equipment on the web. Extremely easy to navigate the site, checkout process is quick and delivery is quicker. Cannot fault in any way.
23/08/2016The postage charges are quite high to get my orders to an Inverness post code which could be improved
21/08/2016Generally a very good and efficient service. Order was however delayed due to lack of stock.
17/08/2016Great product thanks
17/08/2016i generally use local firms but have used rapid welding whenever i am looking for a good deal i also like that you can have a look at the different options that are available and that you have a professional range of equipment.
17/08/2016Very impressed we had tried all our usual wholesalers for the product we required 3/8bsp to 9/16 unf adapters and they all failed yet Rapid welding had them in stock and they were delivered within a few days. One very happy customer thanks
30/07/2016Hi guys ive had 3 kemppi orders from you delivered to Australia each time to my door in about 5 days, and cheaper than buying from the local kemppi dealers 5 minutes down the road, work that one out !!
23/07/2016Very very helpful staff with VAT free shopping, faster than quoted postage to France .
21/07/2016Absolutely fantastic professional service . Im from Perth Western Australia , delivery was surprisingly very fast .
21/07/2016Excellent price for product. delivery slot was given as between 13.28 and 14.28.. Courier arrived at 13.30. He apologised for being late. If only others could offer this excellent service. Cannot recommend you enough and will defiantly use you again. Thanks
20/07/2016Everything was just fine. 1 minus is I was hoping for a better selection of abrasive products, eg 3M reels of abrasive cloth.
17/07/2016Thank you great service!
15/07/2016Normally fair service but on this occasion goods sent to me rather than customer as requested causing my NEW customer problems on site and incurring me extra costs to have to send goods 35 miles away and there wasn't the margin in the profit so not too happy and with the possibility that I may not get further work as I let them down.
14/07/2016Postage on some items made the items uncompetitive .
14/07/2016Sales staff very efficient, not unpleasant but a friendlier manner with some banter wouldn't go a miss with some callers.
10/07/2016Thanks very much for the grate service every time I use you
08/07/2016Buying a new welder for me is a major purchase, especially online from the other side of the world. This is my second Miller welder purchase from Rapid Welding ,and I am very happy with the service and support given by the Rapid Team, thank you. Highly recommended!
08/07/2016Good prompt service
08/07/2016You seriously need to consider using Royal Mail, Not only was i charged £15.00 for delivery by courier, but vat was put onto this also, i appreciate large items need a carrier but my order would have gone into a Jiffy bag.
07/07/2016Thankyou for your service and advice in selecting my mig welder !
07/07/2016The only thing was the delivery was a bit expensive
07/07/2016Very good service Thanks
30/06/2016Great service
22/06/2016A Clearly laid out website, fast and efficient service . What more could you ask for.
22/06/2016I needed advice, I got good advice and bought so the question about how competitive the price was is less important than speaking to someone that knew hid job
22/06/2016just received fantastic service for my defective welding hood and fantastic and quick advice from andrew - many thank's ...... matt.
16/06/2016I've send an e-mail to Andy to explain him how much i was happy with your company. You can use it as you want. Thanks for all your business.
16/06/2016Someone had packed loose grinding discs in with safety spectacles causing the latter to be damaged. A quick phone call and they got replaced very quickly although more care needs to be spent on the packaging of items in the first place.
13/06/2016fantastic as always !
13/06/2016Great item and good service. Delivery was a day late due to carriers. Overall very pleased Thanks
08/06/2016DPD fit enough to transport the package so that the product was exposed from the package 10cm Juk side of the box and I was torn apart in the packaging! But this is not right in your fault! The package lacks gas regulator indicated on the invoice but also treated and back had been referred to the price accordingly! I certainly would give 10 to 10-point evaluation! Furthermore, I will buy it from a reliable and Korekt the team!
08/06/2016Gored service, good pricing I will be back!
27/05/2016For a first time buyer, and fledgling welder I found the whole experience of buying a minefield, the single shining light was your website. I did extensive research before buying, and visited all my local welding supplies. I was very disappointed with all of them, no advice as such, just a willingness to rubbish anything I asked about, no matter what it was, they stocked better. To be able to make my own decisions, and then order them with no hassle was a breath of fresh air. So far I have used the welder for simple arc welding, producing decent welds if not at the first try, within an hour. Next comes the tis, which is the only welding I have ever succeeded at in the past. All in all very happy with my selection. If I had any complaints it would be the lack of information available on your site (and everyone else's) on using a welder from a generator. I hope I have made the right selection of equipment, and I suppose time will tell. Neil.
27/05/2016Rapid har kvalitetsverktyg till konkurrenskraftiga priser. Informationen är saklig och jag känner Stor köptrygghet med dem.
26/05/2016Thanks so much Everyone. What a terrific experience buying through you. So many places (Business/Companies) around the world 'do not' or plainly refuse to transact with foreign buyers. It was therefore wonderful to find you, and then discover your website was so awesome and easy to navigate, with a great selection of top line professional products, rather than extremely cheap and nasty versions. Thank you for your courteous support. Very Kind Regards from Australia, Andy
25/05/2016Having made my first purchase from Rapid Welding, I am pleased with the service and will definitely use them again.
25/05/2016Many thanks guys - a great service and rapid delivery.
25/05/2016Our usual welding supplier has unfortunately ceased trading so as a stop gap solution we used you for an immediate need hence the 'poor' competitive price, however I still thought the items purchased were 'value for money'. I will use your site again if the need arises.
24/05/2016Excellent service!
24/05/2016Very good sevice always got what's needed
20/05/2016Good service no problems
11/05/2016Good fast support through the correction of faulty adress.
10/05/2016After a quick e mail requesting advise on a miller dynasty,your sales engineer(Andy) replied with a competetive quote,with a full breakdown of what parts I would need to connect to my existing torch. His knowledge of the equipment shows and I will reccomend anyone to use you ! Thank you for superb service.
10/05/2016certain products can only be found at Rapid Welding (such as some Harris products) and the staff are both knowledgeable and extremely helpful
28/04/2016Very good helpful service thanks.. Good feedback of information. Have used in past and will use again. Thanks.
27/04/2016Very helpful Very happy with my new machine
19/04/2016as usual , fantastic ! dont need to say more , many thanks ...............
14/04/2016Always a helpful and friendly service, highly recommended.
14/04/2016Good quality product at a competitive price and delivery time was excellent.
14/04/2016Hi there, The packing (in fact there's no packing!!!!!) my helmet sent in the 3M box, directly picked from shelf to the delivery truck! Happy end, all parts are OK and none missing! Regards Marc
14/04/2016I've only used Rapidwelding a few times, but customer service, communication, choice and value are always very good. And I do recommend them to others. I deal with three companies for welding goods, Engweld, Foster Industrial and yourselves. As an agricultural engineer and machinery manufacturer I wished that all suppliers could be as efficient and reliable as those in the welding supply business.
13/04/2016Great service, silly little thing - heavy duty mig welding gloves, bit more selection and PLEASE different sizes, bought the best gloves I have ever used (ultima I believe - red ones) but they are size 11, really could do with a 9 or 10 at most.
13/04/2016Great site, lots of choice, good prices, fast delivery - just perhaps a little more information on some of the products.
13/04/2016IT department very helpful with the Paypal payment problems.
04/04/2016i left the how competitive question blank because as far as i am concerned you have no competitors ! also one last thing ! , me being able to email your staff with questions and getting an honest knowledge ble answer is priceless , something that i never ever got from my x suppliers in inverness ( highland )............... many thanks matt
04/04/2016very helpful service ... full recommendation
22/03/2016Great friendly Service Well Recomended
21/03/2016still not received part of the order
19/03/2016Brilliant website friendly and helpful staff on the phone just could of done with knowing my order was out of stock otherwise ten out of ten??
18/03/2016never answered the competitive question because your company is good enough for me and dont need to go anywhere else ! , im just going to order some items from you now , many thanks ....... matt .......
16/03/2016Great products at the right price, delv was signed for nextday what more can a customer want, i for one will be back time after time, yhanks, Mark
15/03/2016dont want to be a bother ! please advise ? my order invoice SIN132894 arrived as usual fantastic products but the shielding gas connection that came on the dinse is to small to go on my esab buddy tig 160 , thread size measures aprox 9mm and the esab is aprox 12mm ! i was going to try and put the original one on but i think that i would have a problem as it has being crimped , is it possible for you to send me the part to crimp on myself to save sending the cable back ? also could you let me know do you have silicone bronze tig rods for sale ? anyway it would be good if you will let me know about the gas connection and if you could send it to me ,i can make a new order and you could put it in with that or maby advise me how to put the old one onto the new cable , maby an o ring crimp would do ? i have some of them - please advise ? many many thanks - matt .
15/03/2016Great guys to deal with will use again top marks from me. Keep up the good work.
14/03/2016happy that when I contacted you by telephone your engineer understood my requirements .
14/03/2016Outstanding service and communication. Great service to the US West Coast. Would definitely use you again. Thank you.
14/03/2016Really impressed with the speed of delivery.
11/03/2016Great fast efficient service, never a problem with this company. Thanks
11/03/2016Having been let down twice by a previous supplier, used yourselves through a recommendation. Satisfied customer.
11/03/2016I inquired about a product I could not find on your web site by email I was phoned early next morning about the product I ordered it and payed for there and then Very impressed by the service Thanks
09/03/2016Excellent e-commerce site for Welding Equipment! Easy to find what you're looking for, competitive prizes, easy payment solutions. Very short delivery times, excellent customer follow-up. Items are well packaged and arrives without damage of even the outer packaging. Highly recommended!
08/03/2016although very well packed tins were dented
08/03/2016Have not responded to 4 as did not apply, this is also the case for 3 as I needed to purchase a specific make of product for my customer.
08/03/2016I have bought the items myself, but I'm going to try and get my work to look at the website when we order supplies instead of the local company we use at the moment. I think if they could save money and you deliver quickly they would consider changing.
08/03/2016Please start live chat for instant booking.
07/03/2016very good communication
29/02/2016Nice friendly staff when following up order
23/02/2016Bought a product that i could not find anywhere else, good service
22/02/2016Order and delivery updates very good.
19/02/2016I am going to upgrade the filter in my speedglas helmet to the Bigger new welding optical filter it's the 9100XXi upgrade kit with new cover part no. 500126 looking on the web there is other companies that have the part at a lower price? Regards Tony Wright
17/02/2016never looked anywhere else for tig products ........... no need............ you have it all ....... thanks ....MBM
15/02/2016Although I am only a small customer, I find Rapid to be very consistent, prompt and reliable. When some issue does arise, it's always dealt with efficiently and courteously. The wide range and speedy delivery complete a very good customer experience.
11/02/2016Always a great service.
08/02/2016super obchod ,velmi prehladny
02/02/2016I found the website linking to associated Kemppi products of a particular product a bit frustrating, as they didn't appear to be included as they perhaps should be. When discussing the products over the phone, the receiver at Rapid I spoke to was a little condescending and should be mindful that not all callers are 'au fait' with every technical detail of the products. We are engineers, but do not necessarily have x-ray vision of every detailed part. I hope this is seen as constructive observation only, and that it will not affect my loyalty to, or lead to any discredits towards Rapid Welding.
01/02/2016Good .. price and of course product. Regular purchaser....very happy.
01/02/2016My order couldn't be completed at the first attempt as one item was out of stock but I've been well informed regarding the revised delivery date. It's much appreciated being kept up to date instead or the alternative............................left in the dark. Good work guys and please keep it up.
26/01/2016I bought an Stephens item welding screen, it could have had a bit of a clean before dispatch, it looked as if it had been a shop display one judging by the dust on it other wise a good screen, it is to replace a similar older one.
20/01/2016Yes and no answer options do not give you an accurate account. I ordered and payed for items that were out of stock, delivery was delayed twice. Couriers were very good, live tracking leaves nowhere to hide.
15/01/2016Excellent assortment and great service.
12/01/2016The courier you used (DPD) are useless. We have an electric gate on site, with an intercom. They arrived, ignored the intercom, and after 5 minutes drove off again. The only thing that will put me off using Rapid Welding again is if they continue to use unreliable couriers.
07/01/2016i went on rapid welding web site to buy a flexible mask and 50 mm glass lens,after i had gone through the purchase procedure i went back on to browse, bad mistake,'cos i ended up buying a speedglas 9001xxi , they were so much cheaper than anyone else online,well pleased i went back for a browes.
05/01/2016I put "disappointed" in the communication question only due to me not receiving my whole order and no notification this was happening or when I will receive the rest of my order
04/01/2016Quick answers to my questions, rapid service. Top quality products. Difficult to do better than that. Good job !!
04/01/2016Thanks for all and happy new year to the rapidwelding Team ! Julien MARX
22/12/2015Goods were received very quickly. Postage was a bit expensive. Sometimes I need stuff fast, some times less so. Would be nice to choose cheaper postage when I don't stuff so fast.
22/12/2015Rather disappointed in the delivery agent used. They delivered to the wrong address (admittedly next door but why? ) so who signed for the goods? Also the tracking email did not arrive until mid-day so did not give me a chance to track delivery.
17/12/2015As a student about to start a welding course, your staff were most helpful in making sure the items I was ordering were correct. The 1 item I needed as a starter, a 1.6mm stubby gas lens, turned out to be out of stock. To make sure I could start the practical exercises on time, I was sent a 1.6mm stubby free of charge to use until the gas lens was available. Both thoughtful and most helpful. Well done chaps.
16/12/2015I had to ring the landline rather than use the internet, because a glitch in the system would not allow a separate delivery address to the invoice address, but the friendly service on the telephone recognised this and was also surprised at the problem, so I am sure it won't be a problem in he future. This is not the first time I have used rapidwelding, and it definitely will not be my last !! Super quick delivery many my sons Christmas present was ordered, and wrapped within 2 days of him choicing his item. Thank you rapid welding ! Keep up the good work x
15/12/2015It's a shame that the first order I paid for and waited for delivery for and then was told it had been discontinued . You then suggested an alternative item. But when I looked you was still advertising the discontinued mask as well. Very confusing. But I am pleased with the alternative mask even though it hasn't got the skull cap included. Other wise great site easy to operate. Thank you
11/12/2015Great web site, perfect service, great value for money,thanks
10/12/20153M were not very helpful when I contacted them about the XXI and even though they promised to get back in touch regarding possible release dates they never did. Andy on the other hand was approached by me and asked for info. He didn't at the time have any info on release dates but promised to get back in touch when he knew more. As soon as the XXI was in stockbhe contacted me and as a direct result of him bothering to do this I made a purchase. First rate customer service and the delivery was Lightening fast and very secure. Wish I had this kind of purchasing experience more often. Well fine!
09/12/2015First class service and goods are of top quality no need to go anywhere else
08/12/2015coming down to show room wednesday 9 december to have a look.
08/12/2015Great Customer Service & Quick Delivery
08/12/2015Great service and very helpful. Received my order the next day.
08/12/2015I spoke to Andy when ordering a new mask and found him courteous and knowledgable, the website is a little awkward to use and could do with tidying up. However the product range and prices are very competitive
08/12/2015I stumbled across your web site by accident having fail to find what I was looking for on several other sites. I think your customer base would expand significantly if potential customers were directed to you by the web search engines sooner. I'm pleased I found you but it should not have been a matter of luck. If you make your web findability as good as the rest of your service your be on a winner. Thanks for the stress free service and good luck to you.
08/12/2015I thought the outer packing was a bit excessive but having said that the goods were in very good condition.
08/12/2015Prices on Tungsten's need clarifying. Also a price for a packet of tips would help. All other things very good.
08/12/2015Very impressed with the whole process, it's just so simple. I contacted another company before Rapid with the same export enquiry and I'm still waiting for a response. Meanwhile my order with Rapid has been placed, packed, dispatched, delivered and is now in use. Next time I won't bother shopping around, I'll just go straight to Rapid.
30/11/2015One of the most helpful and obliging company's I have ever delt with. Not only Did they have everything in stock and delivered next day They also provided advice and assistance in selecting the correct product When I realised I had not ordered one part for the new torch my error I rang and told them and they rushed it to me within 18 hours Can not praise Rapid welding enough well done and a big thank you Tony Wright west Midlands
24/11/2015Great service! Communication was accurate, honest and precise. Stock quantity was checked physically against digital stock on request. I received the goods within a few days but i'm sure these would have arrived more promptly if i had upgraded the free delivery option. This was offered but i declined
24/11/2015Great service, communication was accurate, honest and precise. SReceived goods within
24/11/2015Thank you for all your help:)
17/11/2015Would it be possible to show in your product description the lead time or expected delivery for items that may have to be sourced from overseas.
14/11/2015Great product and Service, it arrived and cleared customs in under a week very impressive, we can't get products from Australia to New Zealand as quick as that.
13/11/2015Staff always pleasant and very interested in helping with inquires. Now, my first stop for parts and advice. Thanks.
09/11/20155Kg spool of wire had moved inside outer package and slid around during transit . OEM carton had burst open and was damaged. Outer packaging fine. Space inside box needed more packing to prevent movement and it looked like the parcel had been tumbled quite a bit by the courier. Otherwise product was fine. Luckily spool was not broken.
09/11/2015I had correspondence with a couple of people who couldn't be more helpful, firstly Marrianne and secondly and most importantly, Declan. Great experience buying from the company.
03/11/2015I feel i got a first class product and service from start to Finnish.
02/11/2015As always helpful and informative advice, very competitive pricing and Rapid delivery - difficult to find any criticism.
01/11/2015Recommend to anyone
30/10/2015Recommend to anyone
26/10/2015I alwayw fill these out i never see my 25 quid arrive just kiddin Frank Hoekstra
24/10/2015Products should come better packaged and must bring a paper bill.
21/10/2015Good value for money and speedy delivery, overall great service.
21/10/2015nice to talk with someone who knows their products, not very often this happens these days. thanks for the excellent service. Regards ali
20/10/2015Excellent after sales service helped me resolve technical issues. I felt I had an expert at the end of the phone to help.
15/10/2015Friendly clued up and Rapid service at the best prices. Our gear has a hard life in a harsh envirenment and no matter how we look after it,we appreciate Rapids ability to deliver replacements as only they can. Top and quick suppliers of our favourite CK Flexlock Water Cooled Tig gear. Bri Limbert
14/10/2015I have clicked goods arived later than expected, that is because some of the goods were not in stock, I am pleased to say you did email me saying they were out of stock and the delivery would be delayed.
14/10/2015I think it's been close to 2 years now, Troy. It's a good, quick, and simple setup and ovleral I'm happy. They will break if the skis are loaded poorly or if you roll your sled. If I won the lottery I'd buy a rack from CFR, but man are those ever expensive for what they are. The racks mentioned elsewhere in this thread look worth a look as well.
13/10/2015very good service and advice, good choice of equipment and parts, will use again
09/10/2015Hi, one comment is about some questions of this feedback: for example, between "impressive" and "moderate" there must be at least one more choice, For international shipping charge you should add something less expensive for small items. Overall I am happy with your service. Best regards Claudio
01/10/2015The service from the Rapid team is first class. What a pleasant change! My local BOC would do better if they gave a quarter of your service. I closed my account with them yesterday. Thanks again!!
26/09/2015Ordered Pyrex gas lease one came slightly chipped other than That all ok
25/09/2015Excellent service
23/09/2015Hi, yes I think it would be good if your website would say if items are in stock or not.
22/09/2015Hi, yes I think it would be good if your website would say if items are in stock or not.
09/09/2015Great choice of the products and really good support also in case of need with a really good and quick answer. Shipment fast and traceable. Highly recommended
07/09/2015Communications from Rapid Welding were very satisfactory. The website took a little while to get used to, but was fine really. I went with Rapid Welding because they were very competitive on price, I was very pleased to find the quality of service was excellent too.
07/09/2015I must say, some of the best customer service I have encountered for many years. They went out of their way to fulfil my requirements at a very competitive price. All in all exceptional service and highly recommended.
01/09/2015Used your online 'Got a Question' Andy new exactly what I was talking about and even put the product I wanted on the website so I could add to my order. all in all very impressed.
28/08/2015First time I've used on on-line company for welding related purchases, so impressed, I'll be back again'
27/08/2015Quick delivery and communication throughout.
26/08/2015Can you add prices INC VAT?? As a member of the public not a trade buyer I can't claim VAT back so it always comes as a shock when I checkout!!
26/08/2015I placed my order on a Friday afternoon and it arrived the following Monday - can't really ask for better than that! The order was tracked all the way so I could watch it getting closer.
25/08/2015Very impressed. Hadn't used Rapid Welding before, so was a bit unsure, but the service received was excellent, well packaged and the product received was the same as the picture on the internet. Was kept informed about delivery times, which is very helpful.
20/08/2015I wish I had spotted the comment about offering a sweeter deal before placing my order online. I appreciate it was only a small item and not a piece of plant but it would have been great to get a discount on what are expensive spares from 3M I was impressed by the speed and you helped us get beyond a breakdown. The dpd delivery with realtime tracking and the hour delivery slot was really useful
20/08/2015Ordered 23:45 one day, received before lunch-time the next day after. Completely stunned, your competitors took longer to respond to a sales enquiry than you did to to deliver a welder.
20/08/2015product price was very good. delivery time was not very rapid.
19/08/2015Big thank you to Andy Doe for all his help in our first business purchase. He was very prompt with his responses and we look forward to speaking with him in the future.
19/08/2015So far the best choice and service regarding welding goods. Shipping is fast and reliable, friendly communication by phone or email. Team really helps about specific equipment's information A really pleasant experience. Concerning the website, european customers would like to be able to change currency while staying on the same page (at the moment changing currency brings you to the home page) best regards
12/08/2015Friendly, rapid and efficient service - Thanks Andy
06/08/2015Continue your business, I am confident that your business will be expanded.
28/07/2015After searching the web to find the most competitive price for a leather monkey welding mask rapid welding came in on top with free delivery if you spent over a certain amount.i did find the 2" round spatter lenses to be a bit expensive other than this I was really happy with u purchase and will definitely shop with them again.
28/07/2015Great Service, pleasent interaction with your staff. keep up the good work.
20/07/2015Unfortunately there was a misunderstanding on the part we required which was no good, sent the same item again, taken two phone calls to get through the part wanted.
16/07/2015Excellent service, very good after sales service and would definitely buy from again.
15/07/2015As always I'm prepared to pay a little extra for good customer service. Andy phoned me reference a paypal transaction, He went on to discuss the parts I ordered and in talking said he would look for an alternative, this resulted in a ready made lead arriving and no work for me. Thanks for the help.
07/07/2015excellent service. Would definately use again.
07/07/2015GOOD WORK AS ALWAY ,
07/07/2015great service - our requirements met without fuss or drama!
01/07/2015The staff were so helpful, had great advice and were a pleasure to deal with. My order arrived earlier than I expected. I would highly recommend using Rapid Welding.
26/06/2015Excellent Service! Quick and Easy to use Website and very competitive prices.
19/06/2015Good quality Product
19/06/2015Good Show I will be back
18/06/2015My cardboard was badly scotch-taped and electrodes tungstens were lost during the transport
15/06/2015New website is very annoying when using on a device with a smallish screen, e.g. an iPad. The entire top half of the screen is taken up by the banners which you don't need to see when browsing around for products. I got so fed up I considered using a different company / website. Apart from the rubbish website design, brilliant company to deal with.
11/06/2015need more products fronius,miller,better higher quality items and stock all your levels ,consumables enough i don't like to wait for little shitty parts for 3 weeks your service is great and friendly price could be better remember you deal with a global market unless you like to stay local Southampton regional. im an online shopper i shop for quality service and products and pricing if a online retailer is good to me ,im loyal if not im a quick mover and bracker online. Well done guys
09/06/2015the new layout of the website is pretty well but I prefer the former because it is too big , we can only work only with half of the screen because of the very impressive menu. I think we should reduce or better integrate the search bar to save space .
02/06/2015Superb as always. Thanks Rapid!
02/06/2015The only negative I will say is that communication wasn't great regarding the item not being in stock and therefore the estimated delivery time was highly inaccurate. Thankfully this wasn't for an urgent job. In this instance, I would still have ordered the product from you, given the very competetive price, knowing that I would have to wait a fortnight for the product, but my expectations would have been managed much better. Positively, once the product arrived, packaging and quality were great and love the free T-shirt! Great idea. Will shop with you again
29/05/2015The overall experience was very good. The on-line chat with Andy was also very useful. The only downside is that the products arrived in a carton box which was below par and therefor no wonder half the contents were falling out. I would have expected proper packaging for goods over a £1000 to give rapidwelding 5 stars.
28/05/2015Excellent product knowledge and friendly helpful service both on the phone and trade counter
28/05/2015Very happy with my purchase. and very impressed with the communication and "rapid" delivery. I purchased my order independently from work but will mention you so that they can compare your prices against there normal welding supplier, Thanks.
27/05/2015Great service, great product at the worlds best price
19/05/2015Andy is amazing!
18/05/2015Thanks again Rapid welding, awesome service and by far the best welding supply in the UK. you should get some social media coverage!
13/05/2015Excellent service and rapid delivery of a quality product. Many thanks.
07/05/2015Only been shopping with you for a short time,but very impressed with you standards of service and have already recommended you to others,Thanks
05/05/2015I am new to MIG welding and have found your web site both informative and comprehensive. The items I required were readily available and delivered promptly. Well done.
30/04/2015recommended by a friend, first time experience set the bar high, I hope to trade again.
30/04/2015Very impressive service & would thoroughly recommend Rapid.
24/04/2015Service has improved 100%
23/04/2015Ive always had a quick response and delivery from rapid welding if i need anything for work or at home for welding this is where i go, and i always recommend rapid welding to others
17/04/2015Excellent correspondence to all questions. Overall excellent service. Many thanks
09/04/2015When opening the contents of the order I noticed the last two items from the picking list were missing. No problem as these things happen, communication was excellent and I was refunded within the hour for the missing items, perfect customer service :)
08/04/2015Customer satisfaction in today's world means going over and above your normal duties and you excell at that. Regards John
08/04/2015Great service as always. Rapidwelding has been my go to welding supplier for the last 4-5 years.
02/04/2015Andy was a great help in advising as well as helping meet a tight delivery date. thanks. excellent customer service.
02/04/2015Excellent service as always and good choice of products and spares. The commmunication for delivery was very impressive. Im a happy regular customer
30/03/2015From phone call, to quote, to payment then delivery was fast efficient and is why we use Rapid Welding for our hardware needs. An honset 10/10 from us
21/03/2015Your web site is not designed for intuitive use. The layout is cluttered and needs simplification. Also, the grouping of information sets is not logical. The reason I have indicated 'not enough product choice' is because the glove I ordered was only available in one size, however, I do not know how many sizes are manufactured. Excepting the above, your prices, quality, and customer service and communications are excellent.
18/03/2015Good service, delivery arrived when RapidWelding said it would. Would use RapidWelding for any future orders. Happy customer
13/03/2015We always have an excellent service from Rapid Welding, would highly recommend to anyone.
11/03/2015Happy customer, will use RapidWelding for any future purchases
10/03/2015As always best price for high quality products delivered in good order and good time.
10/03/2015Being the titanium Tig filler rods so expensive, perhaps you could sell them in smaller weights/quantities.
09/03/2015thank u for a very good experience with buying this product of your website i am very satisfied and would buy again thanks.
09/03/2015You didn’t have everything I wanted to purchase on your website, or rather I couldn’t find it, you really need to do something with your website, the colour red is the hardest text colour to read and the site is very hard to navigate. Your prices too are not the best, certainly not the worst but not the best. However what clinched it for me was the fact you had the MIG wire in stock when other suppliers had been out of stock for weeks. That made me buy from you the first time, what will keep me buying from you was the speed of delivery, if you can deliver next day to Aberdeen then you are doing something right and something the competition struggle with, it was really unexpected and I won’t expect it every time but I will keep buying from you anyway. Overall a first class buying experiance.
04/03/2015You were the only supplier who could provide what we were looking for, thank you.
25/02/2015For my last order an empty box was delivered as the couriers had lost the contents. However Rapid Welding sent the items again as quickly as they could and took up the case with the courier. Excellent service.
24/02/2015Excellent service
23/02/2015Packaging was not very good considering welding helmets were inside. Some impact damage to boxes inside, but luckily helmets were OK. Also consignment arrived in two boxes, which was not stated on the first box, so I thought that one helmet was short until the second box arrived some days later. These are minor niggles - overall very good service thanks
21/02/2015All staff were helpful but Andy the welder man was excellent, was not sure what I needed but was given all the help I needed you were very patient. Thank you for your assistance.
20/02/2015The technical support dropped off on this order I could have done with more information. However the lack of info on the manufacturer of a product, prompted me to investigate further to determine the make and resulted in a saving of approx. £40 on one item alone as supplied from another supplier. Overall the service was very good I obviously did not buy my full order form you as it was cheaper to shop around. If however I had been given the info when I asked I would probably have ordered it without investigating further. Thank you for the opportunity to update you I will use you again Paul Jarvis
18/02/2015Nice one, Thanks Shaun
17/02/2015Impressively fast delivery to Australia. Product as ordered. Trouble free shopping. Thanks
09/02/2015really good service , product was in top notch condition and delivery was good
09/02/2015Very impressed that you were able to supply parts for an discontinued machine so quickly
09/02/2015why would you charge silly prices to post to highlands? we are mainland, last order i had was going to be cancelled coz of cost but i just clicked uk mainland items arrived i would rather use you as i bought plasma cutter of you so would like to carry on using you for parts ect
03/02/2015Good service and great product choice
02/02/2015Order code w32675 very knowledgable service that gave good advice and support on the phone when ordering, followed up with a swift delivery service.Great
02/02/2015Top rate service, top quality goods.
29/01/2015Good quality products, delivered on time with friendly helpful support.
29/01/2015Very quick delivery with tracking number supplied,,1St class sevice, Thankyou very much !
27/01/2015Rapid Welding put a wide range of specialized material at my fingertips and delivered my order lightning fast. All items as specified on the website. Thank you!
21/01/2015I received a very quick response to my enquiry supported by a quotation. The ordering of the components was really easy with the automatic quotation system. I was impressed how easy it was and how quickly the goods arrived. I was advised when they had been shipped and when they would arrive. It was a pleasure to do business with you and I will be back next month to continue my purchasing. Thank you for the excellent service and help.
20/01/2015See you next time
19/01/2015Excellent efficient fast service and communications, any out of stock items are despatched as soon as replacement stock arrives. Rapid Welding are now my preferred welding supplier.
18/01/2015good work, as always.
16/01/2015Great company - very impressed! Will definitely deal with again.
14/01/2015Can't fault the excellent service
14/01/2015Website really needs updating to a modern shopping experience, scrolling text is so 1990's and is painful to see. Im a web designer/developer and use wordpress which has many shops you can bolt on. Example - "WooCommerce" I run and Better layout is needed aswell, example - when viewing a catagory the breadcrumb menu on the left is half way down the page. Social media links should always be at the top so people can follow easier. Big empty space between the bottom of the main window and the "This website uses Cookies" messsage at the bottom. I hope these all help out and im availble for more advice.
13/01/2015this was the first time i had used Rapid Welding, I found it very easy and the advice over the phone was spot on. Cheers
13/01/2015To be telephoned to check whether my order was correct as the parts I had requested did not go together was above and beyond the call of duty, most places would have simply sent out order and let me realise on delivery that I'd ordered the wrong component.
06/01/2015I found the live chat, to be very quick and effective for answering my questions.
05/01/2015Poor communication about item not being in stock. Eventually resolved by very helpful chap, Stuart. Website is very busy and hard to distinguish things from each other. The basket system is awful and nigh on impossible to use on a smaller screen size.
23/12/2014The new welding helmet made me realise how bad my old one had got.
22/12/2014Lost count of the number of orders i have placed with rapid, but every time, great service, they really do try their best and know their stuff too!!
22/12/2014Lost count of the number of orders i have placed with rapid, but every time, great service, they really do try their best and know their stuff too!! I will certainly use them from now on whenever i can..
22/12/2014Lost count of the number of orders i have placed with rapid, loads in the last few weeks, but every time, great service, they really do try their best and know their stuff too!!
22/12/2014Very impressive communication and service. Product knowledge was exceptional. Andy from technical enquiries worked out what products I needed and answered all my questions. The products he suggested have performed well. I would recommend Rapid Welding to anyone based on the professional service I received.
18/12/2014Un site en français. please
17/12/2014Marked down on the overall experience due to delay in dispatch of the welder purchased. I understand this was due to circumstance beyond your control however marked higher than I would normally due to the excellent communication and assistance received.
17/12/2014Really pleased every time I order from you!! Even if things go go a bit wrong, the speed with which it all gets sorted is amazing; Firms say they offer a "personal service" Well, not in the same league as Rapid Welding they don't!! Best of all, you sell top quality stuff, not chinese rubbish, it is as if you sent a welder to a big warehouse and asked him to pick out all he liked best!!! Well done Rapid!!!!
11/12/2014Delivery was delayed but I understand this was due to the couriers (DPD); you did successfully resolve the problem when notified.
05/12/2014Was told I would get email when product picked and another when shipped Recived none Last machine I bought from you was PAT tested (Miller Maxstar 150 STH) this one was not
03/12/2014items arrived as expected well packed good overall service
03/12/2014One of the best welding parts web page I know! Good product information, compeditive prices, good payment conditions, and the best for me, using our EU-ID, buy without VAT! Sometimes, delivery can be a little bit shorter. Maybe with extra price, by DHL express or UPS express... For me, as a professional, time is money :-) Best Regards Simon
01/12/2014Not once but Everytime I have have had dealings with Andy by email or indeed by phone or even mobile phone, he has been nothing but polite, knowledgable and helpful. I would have no hesitation in reccomending him or his website to others. I have bought a fair few things from him in the past and he has had some very good deals. The only problem I have is if I was to die early my wife would find out how much my toys really cost ;-) Wishing you guys a Very Merry Christmas and a peaceful and prosperous new year Best regards Simon AKA Badger
01/12/2014The item I ordered was out of stock and took approx a week longer than I expected, however, I was kept well informed at all times. Always an excellent experience dealing with Rapid Welding Supplies.
27/11/2014A brilliant speedy service - it certainly exceeded expectations!
27/11/2014The only thing I was disappointed with was I got a welding helmet for £49.00 and paid £5 delivery, whereas on an email after I placed the order it said free delivery over £50. Having known this on my second order, I again had to order another welding helmet (the same one as before) for £49.00 this time I added a welding mask for £1.49 which saved me the deliver charge. It might be a good idea to specify the free delivery over £50.00 on your website so it is more noticeable. Other than that, very happy with the goods and service delivered from Rapid Welding.
26/11/2014When you order something online and you are told that despatch is normally 1-2 days you don't expect to wait over a week to then be told AFTER you have rung to find out where your items are that we are waiting for stock!!!! and then be told that the items have come in and will be with me the next day only to recieve them 4 days later!!!! VERY disappointing!!
25/11/2014A great service I wish they were all like yours and DPD are just fantastic!
25/11/2014You seem to have the most comprehensive selection of parts and supplies. Communication is good, informative emails and texts. Would order from you again. Thanks.
24/11/2014Good prompt service.
24/11/2014I have not been mig welding very long, after changing from stick welding. I tried three or four different wires and makes , but i am more than satisfied with your Lincoln Innershield NR-211-MP 0.9mm Flux C wire.It is the best one I find to learn about mig welding,it does a great job. Thanks Terry l
24/11/2014My order was processed and shipped to Norway within 12 hours. I had the package at my house in 3 days. Great service and the best prices for my Kemppi equipment.
20/11/2014It's great as a hobbyist to finally be able to find a decent selection of electrodes that can be bought in reasonably small quantities at a reasonable price. Thanks guys!
20/11/2014Overall, excellent price, excellent service. Being as I live in the Channel Islands your VAT free & free shipping are a big help with keeping the costs down. The only extra cost above your product price is our own GST rate. The only small problem I had was that I didn’t receive a dispatch notice, as soon as I contacted you the information was sent to me straight away, no problem. I will be using RAPID WELDING & INDUSTRIAL SUPPLIES again.
18/11/2014We do not know how receptive Rapid Welding is to recommendations so we try not to offer any. However, we do believe that encouraging their supplier to provide similar service as they are with your competitors would improve the value for the money being spent. In your survey, you only allow a yes or no answer. That would not be the case if you allowed other categories in the response. There were three areas of concern that we had this year that was disappointing. We realize that the answers we received implied that the responsibility of the disappointment was not with Rapid Welding. They were as follows: 1. Kemppi foot pedal: Rapid Welding stated that Kemppi considers this as a consumable item. However, Kemppi illustrates this in their product manual as an accessory. The two categories are very distinct and directly imply the term of use. Foot Pedals last for long periods of time and thus cannot be considered as consumable products. Representatives at Kemppi, Lincoln and Miller in Europe and in the United States concurred with our understanding of the foot pedal. Because this is different at Rapid Welding, we chose not to purchase that product to date. 2. Lanthanated Electrodes: Rapid Welding does not offer 2% Lanthanated Electrodes in all sizes as is offered by your competitors. This is the best electrode on the market and they are very expensive at Rapid Welding. Since they are not offered in more sizes, we did not purchase these electrodes from Rapid Welding. 3. 3M Carrying Case: When purchasing an expensive 3M Welding Shield with respirator, it included a carrying case. The carrying case illustrates two hooks to be used for a shoulder strap that was not included in the case. Likewise, the manuals of the packaged products inside illustrated items that were believed to be part of the products sold. We were appropriately informed by Rapid Welding that specifically identified items were not part of the other products sold with the Welding Shield. In this case, it would be customer friendly if Rapid Welding asked the provider to make those products available with the sale of products, or simply remove them from the manuals enclosed. The same company (3M) did this in the United States when customers pushed back on mis leading illustrations and advertisement. Recommendations: Since Rapid Welding is a customer as a distributor of company products, the companies have an obligation to listen to and comply with reasonable recommendations by Rapid Welding. Taking into consideration that loss of business and dissatisfaction noted above, it is a good recommendation for the product suppliers to listen to Rapid Welding provided that they are informed of customer concerns.
14/11/2014Must be about the third order i have placed with yourselves. Delighted with the service every time. You simply cannot be beaten for quality equipment, good prices and brilliant service. john lewis
14/11/2014Very pleased with the service, i do think that kemmpi spares are rather costly compared to other manufacturers.
13/11/2014Excellent product, service and great price.
12/11/2014bought a welding machine Kemppi MinarcMig Evo 200, great price, quick response, fast shipping to Estonia, fully satisfied, recommend
11/11/2014Brilliant Service A* delivery. More than happy to recommend and use again. Many thanks
06/11/2014Great service, thenk you Andy, nice to recieve honest advice based on my requirement rather than what item returns the most profit. Reccomended.
04/11/2014Thank you for this transaction. You were VERY fast to support and send my package. (Delivery service also) I will not hesitate to buy from you again and recommend you! Thank you very much! Best regards, Seb
01/11/2014I ordered 6 stronhandtools clamps, the box was broken (postal probably not too careful as well) because of a pretty empty box with not enough padding, box was ripped totally open, but products still arrived flawless.. Just a tip to pad the box more, I was still lucky, nothing had fallen out. -Thanks for the best welding shop by far!! /Henrik from Sweden
30/10/2014The only negative was the postage label had the first character of each address line 'chopped off' This meant that the delivery driver was unsure of the address as it was shown as : dam Braidwood 0 St Runius Way allagrey Road len Vine And he delivered it to number 20 instead of number 30, and allowed a 7 year old to sign for the parcel and didn't bother to check that the surname was matched to the house. Luckily it was the house of one of my son's school friends, so his mum advised us she had the parcel, otherwise it could have been very problematic. Adam
28/10/2014Great service an fast shipping. I will use your company again.
23/10/2014Excellent superfast service. I appreciate being able to buy branded goods (Lincoln, 3M Sppedglas) at competitive prices and very fast service. Keep up the excellent work !
23/10/2014I found that your prices for consumables were very competitive, even against popular auction websites. Range and choice of products is superb.
23/10/2014Ordered plasmacam parts 2 -3 weeks ago and you sent me wrong part and still waiting for replacement
21/10/2014Your website is very easy to view, and ordering is very easy, your staff know the products they are selling to us.
10/10/2014If a product is out of stock, the web site doesn't show it and there is also no contact/e-mail to let the customer know. The only time i knew was because i rang up chasing where my order was when it was already much later than expected. Letting the customer know one way or another would be far better than just leaving them hanging or ringing up themselves to chase the order. Regards, Ian
09/10/2014Spoke to a bloke called Andy via their Online Chat Window thing and despite my totally newbie questions, and even more questions when I got answers, the bloke was SO helpful. I couldn't have asked for more really. Gave me loads of advice on different options and really helped me out. To top it all off he gave me a great price on the items AND they all arrived the next day - PERFECT! Will definitely use these guys again for any welding related items. Regards the website feedback - really it's awful - old fashioned, cluttered, confusing, and time-consuming to use. I don't like the awkward way I have to mess about to get a price, it would be better if the prices were listed directly alongside the items. It takes too many clicks to use this website. However, using their online chat - Andy was able to provide me with all the various links to the different things I wanted. Very impressed with these guys - would be even better if they bought a new modern, user friendly, website. Cheers guys!
09/10/2014your website could be much improved. The search function is spotty. Eg, search for "curtain" and nothing comes up. Appearance-wise it's pretty nasty (if I can be honest!) but it should function better as well. I think the website is by far the weakest link in your offer. You run a fab business though. Keep up the good work. Cheers
08/10/2014Bought a save phace helmet. I live in Denmark, and it arrived 3 days after I ordered it! Best service I've experienced!
03/10/2014Hello, I spoke to a bloke called Andy yesterday who was the most helpful person from a business I've spoken to in a long time! Despite me asking loads of newbie questions, and yet more questions when he answered he remained totally patient and even helped me sort out what I needed in my basket, and actually found the products for me! On top of that he provided a great price AND the items have already been delivered to me this morning! AMAZING service! I will definitely use you guys again! Thanks for all of your help and your GREAT service! Cheers Andy! Deric.
01/10/2014As usual: great service, good stuff for the value. I will keep recommending this website to friends.
30/09/2014Great service, as always. Wouldn't go anywhere else.
27/09/2014fantastic service , rapid delivery . highly recommended
24/09/2014Delivery service is very good as you are told when (to the hour)and by which driver it will be delivered. Communication via phone is polite and efficient. The only down side has been a few small items wrongly sent or missed of the order. These were corrected without a problem.
22/09/2014nice ck micro torch! thanks!!!
15/09/2014Only gripe I have is you say the cast iron rods on your page are Fonte cast iron rods but the rods i received were not Fonte but the quality was just the same Mark Cross Cruz Engineering Tredegar
15/09/2014Very quick quote and a rapid response. Just what you would expect from a company called Rapid Welding!
07/09/2014Great service as ever, Andy helped us meet a very difficult deadline with time to spare. Thanks
27/08/2014Good products at a fair price, excellent customer service
27/08/2014Other than the website being a bit difficult to use, very good.
22/08/2014Thanks for the service provided, after a lot of searching you was the one that stocked the items that we was looking for to do some Titanium welding. I'm also looking at other thing that you have on offer as well as your representatives coming over to visit us
21/08/2014a great service provided yet again
20/08/2014I was very pleased with the E-mails to give me an hour time slot of when my delivery would be arrive, as I did not have to wait in all day for it. Thanks.
19/08/2014as a new customer we where very impressed with the helpful service and hope it continues
15/08/2014The user manual cd of the Lincoln welder was packed in the same box with the Harris regulator. In transit the regulator had shattered the cd to pieces. My first order was shipped using DHL and this one with DPD. DPD does not work well in Finland. Their deliveries are very unreliable. Had to pick up the parcel from their depot because they could not find my adress.(adress on the packages was spelled H RK M ENTIE when it should have been HÄRKÄMÄENTIE) My phone number was correctly printed but the driver did not bother to call and ask. Instead he returned the parcel to the depot and signed it in incorrectly. When I tracked the packet it said:We were unable to deliver the parcel due to a query with the address and after that:We were unable to deliver your parcel as there was no one present to sign for the delivery. So I lost two out of three delivery attempts at the same time. I have had similar experiances with DPD many times before. Please use DHL when you ship to Finland. They give much better service. Even their shipping documents are awesome compered to DPD.
12/08/2014A large range of products; but it's never enough is it? I've dealt with you for a few years now and you always perform well.
31/07/2014Excellent live chat speeded up the quotation process and facilitated a very speedy transaction
31/07/2014Great service, good price, thank you
25/07/2014i think you need to look into your ask Andy. had a problem with my last order used that function and never got a reply. i the vial email spoke to Logan Roy / Logistics that i got things sorted. he even got the items sent to me next day which was a big help as i was going away for a few days. this man needs a good pat on the back as if it wasn't for him i would of missed one of the days away. a BIG thanks again to Logan Roy / Logistics
24/07/2014Great service, arrived very quickly, most companies don't list the low current TIG parts that I want (0.5 Tungstens and collets) I will certainly use your company again. Keep up the good work Dave Hamer
22/07/2014i received my order faster than buying locally and at a better price . thanks Ian
15/07/2014Once again best in class pricing, excellent advice suggesting reduced cost better value alternatives with Rapid delivery. No need to look further a-field.
15/07/2014Very good help with my order, Good prices and quick delivery to sweden
11/07/2014I am very impressed with this company. i needed a part urgentley on a friday and it was shipped and delivered the next day. the courier company was also first class as i was informed constantly as to my shipments location and delivery time was spot on. the items were well packed and exactly what was ordered and at a very competitive price. the gentle man i spoke to on the phone was helpful and had a great deal of knowledge about what he was selling. i will use this company for all my welding requirements in the future and would have no problems in recommending to others. Great business, Great values. Phil Thompson. PTech UK Ltd.
09/07/2014Thanks Andy for the recommendation. The 3M's helmet seems to be well worth the money. The cheapest I've found the same helmet in Sweden was 5599kr (about £480). SO I'm very happy with the price, and it was delivered in under a week.. Thanks all for the excellent service.
09/07/2014There was an item mentionned on the package list but not included in the shipment. rapidwelding informed me that they will provide me an answer soon.
06/07/2014site avec beaucoup de choix est personnels tres pro .que du bonheur .
05/07/2014Great service as usual. Rapidwelding has become my go to welding supplier.
04/07/2014My only complaint would be that you did not let me know that the items i had ordered were out of stock until after the card payment had been processed. Effectively you took the money for something that you did not have, which if we were in a desperate hurry for the goods i would have looked elsewhere had i have known.
25/06/2014Do you offer a trade discount?
23/06/2014Great technical advice (as usual)from Andy. Thanks.
23/06/2014Rapid Welding did a great job in not only providing excellent customer service, they provided an item I was unable to locate from anyone else. Overall, A great job.
15/06/2014pienen minusta johtuvan sekaanuksen jälkeen. viestintä oli nopeaa ja avuliasta.tuote tuli 3 päivää tilauksesta suoraan kotiin.hinnat oli edulliset verrattuna suomen hintoihin.suosittelen kaikille
13/06/2014Fantastic customer service. Had a fairly subtle problem with an item that i was expecting to be tricky to sort without returning it for testing but within a day it was more than resolved with a phone call and the exchange of a couple of emails. Top marks to Rapidwelding and CK Worldwide
13/06/2014Item as described, quality product, delivered at lightning speed, excellent service,good communication. Detailed products on web site. Would use again. Thank you. Michael.
09/06/2014Hello Through the lack of adhesive tape, goods might have pop out the package. Emails might be more quickly answered. Nevertheless, I'm a satisfied customer. Best regards Charles Pierru
05/06/2014you are strong
21/05/2014when I ordered a ck worldwide torch from you, I received an email a few hours later to say that there was a stock shortage, it wasn't a problem, but there should of been a warning at point of checkout. And the torch turned up, a day earlier than the estimated dispatch date, brilliant Apart from that, good website, good range of stock, reasonable prices Thanks, will be using yourselves again
20/05/2014Slightly frustrated that the part was out of stock and we did not know at time of ordering. Bit more frustarted that it could not go directy from Preston but had to be delivered to you, then to us, therby loosing another day. Andy is great and when all else fails I have a straight answer from him. Thanks
15/05/2014 Despite the delay in delivery, independent of the will of Rapid welding, I am overall very satisfied with my purchase. very good communication, good advice, at all levels, and a very good price / quality ratio. The only small thing they could do to improve is in stocks, whether the product is available on their website and if the product is not in stock, the availability of delays. For cons, the level of communication and service they deserve 15/10. Any team rapid welding works hard to satisfy the customer, and this for a very competitive price. And I know whereof I speak, I was not the easiest customer! Andy Bendell will not contradict me, he was very patient with me. Finally, a big thank you to all the team of Rapid Welding. Best regards. Didier M. (France)
14/05/2014Many thanks for fixing my mistake, and getting everything out to me in France so quick. This Innershield NR-211 really is fantastic stuff, I'm using it with a Telwin technomig 150 - a great machine maybe worth you guys stocking) Thanks, Tom.
13/05/2014certainly did not live up to your name of being rapid, web should show if items are out of stock before taking order
07/05/2014I'm really impressed with the quality business you guys run. I have been impressed enough to make orders from Australia and will continue to do so as I have not come across any business locally that even begin to compare with the knowledge, efficiency and customer service you provide.
06/05/2014Best prices I could find online in the UK. Great communication, all questions answered very quickly. Will definitely get all my Speedglas bits and pieces from here in future. Many thanks.
06/05/2014The fact you sent me text and email at all stages of my order was great. I like the fact I knew when my order was processed and the delivery date. You then sent me information on day telling me time and drivers name which was good. I was very impressed by service and goods bought so would use you again and recommend you
30/04/2014Welding rods need some additional packaging; they had punched through one end of the plastic tube.
14/04/2014Thank you for your perfect service.
14/04/2014Welder was faulty, but Rapid had it picked up and dealt with the problem quickly with no fuss
11/04/2014Thanks for all the fast shipment and the great communication.
09/04/2014You have the best prices i could find, delivery was fast and I was kept well informed about my order. I couldn't ask for more.
06/04/2014Very quick and efficient service, friendly delivery driver.
03/04/2014Telephoned for advice which was good although perhaps not delivered with enthusiasm.
01/04/2014It would be nice to know if what you ordered was in stock befor confirming order
28/03/2014I really liked the chat function. I got immediate response and got sensible advice. Ordering a complete TIG AC/DC setup with accessories and consumables took less than 10 minutes.
27/03/2014This is the fourth time I have used Rapid Welding (in the past month or so) and as on previous occasions they have been extremely helpful & efficient so I keep returning, everything arrives next day which no complications at all.
24/03/2014very happy with welder, just one thing about it, would have been better if there was a video of the welder that I bought in would have given me a better idea of what it was like. I couldn't find a video anywhere even on you tube there wasn't any. But all in i'm very happy thanks again..
18/03/2014Very happy apart from the box was open when deliverd but otherwise excellent
12/03/2014Highly competitive pricing, brilliant service. Really couldn't ask for more - will certainly use again in future!
12/03/2014I have to say found Rapid Welding really nice people to deal with, enquiry handled immediately with no fuss, really impressed
12/03/2014Outstanding supplier, great quality products and great selection. I'll definitely return!
06/03/2014Delivery time was very slow and need no product stock indicator placed an order without knowing it is not in stock and wasn't informed what so ever that product was not in stock had to phone the customer service just so i could find out what is happening with my order. very disappointed in the lack of communication between the seller and consumer
27/02/2014A major issue with a 3M Aircare unit which I know was ultimately down to 3M's supply chain. Despite this you guys kept us informed on a weekly basis and I believe you did all you could and I appreciate the efforts from all your staff in resolving this. Finally a good compromise arrived with us last Friday !! Thanks, Paul
27/02/2014Very good merchandises good prices fast shipping impressive communication is my second time that i shop from rapid welding and is in my top of my list shop
24/02/2014Hello, Tig rod packaging damaged enough for rods to be falling out. Gas lens ceramic which was out of stock was not the right one when delivered Regards Daniel Knight
14/02/2014Apart from the delivery being a little long it was great. Also, I think you should have information on your products. You just have the picture of the item but some info on the products would be a great help.
12/02/2014Good communication excellent rapid service
10/02/2014Hello, the package was not very well but it's arrive in good order.
06/02/2014Alloy tig rods arrived to late for the job, had to go to BOC!
05/02/2014Andy You forgot to change my delivery address. Terr'O' Fafrications. Everybody down the pub thought that was Very Funny!! Terry'O'Fabrications please. Thanks Tel
04/02/2014good fast service better than australia
01/02/2014Very very impressed with delivery emails just the job
31/01/2014Phoned, quoted, ordered, delivered, that's rapid
28/01/2014My reason for giving low rating in one area, is rapidwelding should inform costumers weather items are in or out stock before taking payment, not not days later, this would leave shoppers an option to try another seller, otherwise, I would satisfied. Even the first anticipated dispatch date failed, apart from this, satisfaction was delivered. Thank you
28/01/2014Should have been told that the products were not in stock at time of sale.
17/01/2014Fantastic Service, great communications, a superb team!
16/01/2014Most impressive, as they did not even stock the item I ordered, and it arrived within a week. Bob
16/01/2014Very sympatic and efficient team. Thank you.
09/01/2014Excellent range of high quality items at very competitive prices, superfast service. I will, for sure be using Rapid Welding again.
30/12/2013I can't fault the service I received.
30/12/2013Overall i was very impressed with transaction.
30/12/2013Print2metal has been using Rapidwelding services For over a while now,and there services and response are always spot on Delivery unbelievable fast.
30/12/2013Thanks for all and by advance Happy New Year
24/12/2013Brilliant Tell all my Welding Buddies at school and in the field How good You are. Sometimes I feel like an unpaid Sales rep for your company. Always happy to point them to rapidwelding You have already received numerous orders from them Others. Merry ho ho's and a healthy new year to all rapidwelding staff. Regards Frank Hoekstra
24/12/2013Really really poor i thought i would support a local company advertising products that you don't actually have. real disappointment will just use someone that actually has what they are selling
23/12/2013Your delivery to Australia was great 4 days the other side of the world it took4 days to travel from Brisbane to my place which is 80 km away not happy about that but I understand it has nothing to do with your courier service it's a reason why I don't shop much in Australia
13/12/2013I bought the Thermal Arc 175te kit from you, the bottom of the case was damaged on receipt but usable. On reflection some packing taped around the bottom of the case could have avoided this. It is a heavy piece of kit, I wouldn't say it had been dropped but put down heavily breaking the plastic which may have been brittle with the cold weather.
13/12/2013Spot on!! Thanks
13/12/2013Took 10 days to deliver my goods and i had to phone up twice to complain about my non delivered goods. On inspection found product BO3CS25 and BO3CP25 to be of inferior quality upon which i will be making a seperate complaint when i find out haw many are faulty out of the 10 i ordered. I may possibly use you again just to make sure this was not a one off My order ref was SDN100679
12/12/2013I had to discuss this order with a lady in the office (apologies I din not take a note of her name) as delivery was required urgently, she advised to get the item on order on the website and that she would process it immediately which she did. The next day I had a happy welder so thanks very much. It is given me confidence to contact you guys for more regular orders.
12/12/2013I might have changed some of the answers if there were other than Yes/No answers
11/12/2013Andy was very helpful and his email replies were of a timely fashion, sometimes instant. It was a very small order, for an item not normally stocked, but it did arrive within the time promised and was well packaged. Without doubt, I will use this company again, providing their price remain competitive. Many thanks.
10/12/2013I purchased safety glasses from you and they are superior in price and quality compared to all other sources I looked at - I am very impressed and would highly recommend your products and services. When I rang to ask questions the support I got was impressive. Will I use you again - you bet I will. Thank You Lorraine
09/12/2013apart from a short delay with my order due to not in stock I found everything else first class Thanks
09/12/2013Items dispatched and delivered very quickly competitive price against dealers in my area. Would highly reccomrnd.
09/12/2013Very good support. To bad that u missed to send some items. But with good support and profesional personal it was never any problem.
04/12/2013You were the only firm to sell good quality cast iron welding rods.
01/12/2013Je n'ai que des paroles de louange,très bonne communication,produits de marque à prix avantageux,livraison rapide. Cest dommage que le site n'est multilingue,autrement, vous faire preuve d'un professionnalisme vrai et réel Je vous remercie
27/11/2013thanks very much for the quick delivery and good service !!
26/11/2013Swift and easy. Even to sweden. Thanks. Z
21/11/2013Only down side with last order was that the impression was at the time of order that you had it in stock but it took a few days before shipping. It arrived very quickly after that which made up for the delay however so overall, as expected.
19/11/2013Hi , I own a local mobile engineering company I rely on having reliable products and suppliers . I was sceptical initially in recruiting rapid to source my welding spares but these guys really know there stuff. They knew the part I needed and sent me exactly the correct part. Rapid communicated throughout the purchase very well it might be worth mentioning that I'm based in Queensland Australia which really is a long way from anywhere . Thanks again to andy and the team in the uk .Now undoubtably you guys will be my preferred welding parts supplier . Regards Anthony Sackley
16/11/2013Some of the items were loose in the package and the gauze on one of the CK Gas Saver adaptors was bent in one third of the circumference. It bent back ok but all the small parts ( collets, back caps, lenses etc ) could have been put in a small box for protection. An improvement would be an email to say package has been shipped, possibly adding tracking number details. I had problems finfing some CK parts on the website but the Search box now finds them, so perhaps the Search function was playing up then. The range of CK stuff is excellent and much more than I expected. All my enquiries prior to ordering were dealt with very quickly.
15/11/2013Cheers Andy - great support - timely delivery - and very responsive.
15/11/2013Hugely helpful when I had problems with my PayPal account when purchasing a welder. Great communications and very quick delivery. Thank You.
13/11/2013Front cover w/display was loose, looked like transport damaged. Put it inplace my self, welder works ok.
12/11/2013Telephone help from Andy was very good. I'm a novice when it comes to welding but didn't feel that I was treated as an idiot!
07/11/2013Originally bought a ck Flexloc tig torch off yourselves. I needed the flexibility the head design allows and that parts beautiful. The hoses have been nothing but trouble. Firstly i originally ordered a gas cooled torch and received a water cooled torch part numbers are similar, shit happens and all that. Well makes me pull out my finger and set-up water cooling, kinda worked out good, water cooled is nicer than air, the extra hoses + extra expense of set-up was worth while. Then last month im welding away (sub 150 amps dc) and bang, frigging power cable explodes, welding bay resembles a sauna. After coming to my senses i find the power cable had massively over heated till the water in it had flashed to steam. First thing i do is remove the blue cooling line and proceed to have the cooler empty on the floor, yep water was coming in just fine. Digging deeper i find the crimp on the power cable hose over time had been flowing the soft hose material into the hole in the power cable end that lets water flow out of the head till it had to all intents sealed its self. Causing zero flow and my problem. Fair enough i should probably have set-up some kinda flow fail safe not just relying on pumped pressure alone as a flow indicator. Caught early a simple cut back + re-crimp could have fixed things. So i go and order a new hose this time going for the cheaper vinyl one (just fine for my needs and i need something with more than the life span of the super flex if the crimps going to be done that badly again). Based on the part numbers supplied in the manual that came with the torch. Assuming it would have the same end connections as the original hose as based on the parts brake down it shows the same connections. Well it does not, it has 7/8" x 14 left hand. This point i give up. Thought CK was some of the best out there, but if there's going to be quality issues + other crap like this to contend with i will go back to weldcraft. At least there stuff could be ordered and got the same thing each time. Just wish they had the flex loc torch head :-( Its truly the best torch i have encountered. Half the reason i dropped £200+ (got both 2&3 series heads with it) was i wanted to avoid complexities, crap and down time like this. Heck should have bought a cheep piece of crap Chinese flex torch off the bay and used it till it snapped. Would have been a lot better off + had a lot less down time. Above all if you don't have something in stock - don't know when you will why list it online? And if it is unavailable, why not send list some alternatives on the email you sent me stating so? Heck you probably could have got more money out of me and not had the hassle of ordering it in. Me, im now waiting on yet a diffrent power lead - dinse adaptor to come from the states. If its coming direct from there any rate, i might as well deal direct and save the agro of a middle man.
05/11/2013Thanks to Andy for finding the part sat on the shelf, after it was thought to be out of stock!
31/10/2013Did not recive any tracking info, good service.
31/10/2013I ordered a set of 5 Hypertherm electrodes - 4 were delivered with one to follow. I would have preferred to receive an unopened pack but I guess that would have meant a delay.
21/10/2013A broad range of goods and unbeatable prices. Delivery painless
21/10/2013fantastic service and extremely competitive prices, what more needs to be said, thanks.
13/10/2013Great service! The only thing I would like is an international (Australian) postage calculator at checkout.
10/10/2013Wery good customer service, quickly shipment and good quality on goods. i will use you for more orders. tanks
07/10/2013Always very helpful on the phone and helped me out of a hole when I snapped my CK torch connector. Thanks.
06/10/2013Ordered Thursday afternoon, received in customer address in Finland on Tuesday morning. perfect
03/10/2013Out of stock on several simple product lines like welding rods, no reply to emails, cancelled order in end. Will not use again , dissappointed.
25/09/2013First time we have bought welding products on line as we usually buy from local companies. Great experience all round and will be looking into changing how we buy Thanks
19/09/2013On=line ordering was not as easy as I would have liked-in particular there was no indication that items were or were not (in my case) in stock. Having said that delivery was excellent when goods were available. Technical queries were answered satisfactorily. I think stock levels should be indicated as you deal in so many lines-it would help in planning!
18/09/2013I think that if you did not have an item in stock, that it would be flagged when you add it to your shopping cart, then you can decide if you would still like to proceed with the purchase. Maybe a rewards program or loyalty program to promote repeat business. But apart from that I have enjoyed using your service, and will continue to do so. Thanks Travis
17/09/2013Easy to compare product on this product in this website. Very fast delivery ( i live in Norway) Easy to change to currency on website. Very competetive prices. I saved a lot of money when buying my plasma cutter from this website!
17/09/2013Many Thanks!!
15/09/2013GRAVITY & SUCTION FEED/AIR DISCHARGE CANTILEVER OIL DRAINER 100LTR - Steel fabricated 100ltr reservoir with suction probes and air discharge. - Unit features cantilever oil drain pan which in suitable for use either under a lift or on the forecourt. - Drain pan utilizes vacuum suction when in the down position and is fitted with bogey wheels for easy mobility. Technical Data : Capacity : 100ltr Minimum Height to Pan : 130mm Maximum Height to Pan : 1660mm (Please quote us the best price for this item as soon as possible thank you.)(1 unit(s))
10/09/2013Being a home user I found it a pain to have the delivery by courier. Luckily I managed to get someone to wait at my home to receive the package on the 2nd attempt at delivery. For home users Royal Mail is a better option as we can at least pick it up from the Post Office. Some couriers are an 80 mile round trip to their depot from my home if they cannot deliver to us. Overall though - an excellent service.
03/09/2013Good job done, very impressed with overall quality of the item bought well made it should last.
29/08/2013Thanks very much, great overall experience
27/08/2013Good email updates on delivery as the parts were out of stock we were concerned as we needed urgently however we were given an estimate on delivery which you managed to improve on and the parts arrived when needed so very happy
26/08/2013Overall the service I received was pretty good. The only thing I would have liked was to have been warned that the box would have already been opened for testing. It was not a problem, just little worrying at first when it was delivered. Thanks
14/08/2013rapid delivery - 7 days to Australia. My fourth order in the last 2 years from Rapid Welding,
12/08/2013 Excellent Service ...
12/08/20131 st class service as usual.
09/08/2013Very happy with my purchase from rapid, good price, fast delivery to Australia. Shane
09/08/2013Very happy with my purchases from rapid, good prices, quick delivery to Australia. Will definitely consider using rapid again for next time. Shane
07/08/2013Good pricing, good range, good website, fast delivery. I was disappointed that the mig wire I ordered wasn't what I thought it was. The image on your website was misleading.
07/08/2013Very good service, updates on delay (expected) immediately and the same with shipping and delivery info. Excellent buying experience, and we will be using this service again.
05/08/2013communication due parts being out of stock was well received , not just waiting without knowing what was going on - excellent service !!many thanks
05/08/2013Once again Rapid Welding have surpassed themselves. Even stuff they had to back order arrived very quickly and they kept me informed throughout the entire process. Hugely impressed with their service, I really am. A firm like this deserve to do well. I will certainly be placing more orders with them, and if i wanted to purchase an entire new machine I would DEFINITELY be placing my order with them without any doubt whatsoever. Really truly impressive service.. John Lewis
31/07/2013Used Rapid Welding as they had items nobody else had! Anyway, they really cannot be faulted.. Top quality genuine items from the "proper" manufacturer, none of this "compatible" nonsense, very fast delivery, you even get a text to tell you when EXACTLY the stuff will come, and they could not possibly be more friendly to deal with. I am on my third order with them now, and trust me, they are the only people I will be using from now on.. john lewis
29/07/2013Excellent service. Order only took 3 day to come from England to Australia and another 2 day to be shipped in Aus. Quality good and the order was packaged reasonably well and sustained no damage.
27/07/2013Quick and reasonably priced Thanks
25/07/2013serious business, he missed an item in my order and after having contact rapidwelding he had me send the missing item within three days. recommended.
24/07/2013Navigation on your website isn't straight forward all the time and can be a real pain when you not sure what you want. Otherwise still all good Cheers
23/07/2013I found a couple of items tricky to find, the flow meters I need for TIG shielding use under gas equipment a section which at first inspection seemed mainly to be gas cutting/welding equipment. You have a great range of the CK products which I'm finding to be very good.
19/07/2013Rapid Welding is so great, that when I grow up I want to be just like you!! Regards, Red Star Welding Ltd
18/07/2013Aucun détails sur la disponibilitée des produit en stock! sinon super content..
17/07/2013Bonjour, très satisfait, mais pas de désignation sur les produits en stock! Alors après commande beaucoup d'attente pour la livraison! mais sinon très satisfait, merci encore...
17/07/2013When placing an order with an overseas company one wonders how it may go. I have to say your company exceeded my expectations. Your emails kept me updated on how the order was progressing and the shipping time was much better than I expected! Very easy to do business with, I will recommend you to everyone. Thank you, Thank you!
10/07/2013What I ordered only took 5 days to get delivered to Australia, that is quite impressive.
09/07/2013Excellent customer service.Solved our welding problems in Rapid time! Great advice given aswell.Would highly recommend this company. Many Thanks.
09/07/2013Very professional and slick set up.
17/06/2013I got an email to tell me my product had been picked and would shipped shortly and that I would recieve another email on how to track it, I never recieved that last email. This was only a very minor issue, other than that I was very happy with the service I recieved, 9/10...
17/06/2013Very reactive to my emails: answers received each time in a few minuts or tens of minuts. Every packages were well packaged. Everything was ok. Next time I need something you sell, I will first look at your internet site. T. from Belgium
13/06/2013Great service!
13/06/2013workshop is very pleased with the products
31/05/2013The shipment only arrived at end of yesterday (30/5/13) due to Customs and invoice interpretation issues at DHL Australia's end. Finally sorted out with a bit of persistence by myself and I am now in the process of setting up the welder to make sure it works and I can operate in accord with the Operating Manual. Thank you very much for the great service. Until next time,
23/05/2013My order was placed April 29 and I received it May 23. The delivery time is too long. It was probably not your fault, but may be sheared between your retailer and the shipping company. The DHL "Express" used 8 days from Southampton to Stavanger. On the other hand my experience with your customer support are excellent. Quick and informative replies. One of the best I have experienced from webshops.
22/05/2013Keep up the good work
20/05/2013Andy was very helpful and knowledgeable and was more than happy to spend time giving advice on which products to buy for a "novice" TIG welder. Prices were very competitive and a good range of products were available. Excellent communication on shipping & delivery. Won't shop anywhere else now :-)
20/05/2013brilliant service.... thanks
17/05/2013I was very happy with my dealings with the company. I did however have an issue with the delivery company but my phone calls to Rapid Weld were dealt with quickly and eficiently and my phone calls were returned. My son is now using the product and we would certainly order from Rapid Weld again in the future.
14/05/2013Very rapid delivery, items as described, excellent!
08/05/2013Good Service (By All)
07/05/2013Overall good service, but I had to wait a a long time as you did not have some goods in stock. This time around I had the time to wait but usually I need stuff fast. I will make sure things are in stock next time. Thanks.
03/05/2013Delay was due to we did not know the item was not in stock when we ordered it,still no problem it up,working and fits well.
03/05/2013would like to see full range of oxford welders listed on your site. pleased with the service!
02/05/2013I used your "Ask Andy" live chat service to find the most appropriate products to convert my MIG welder from a gas-only welder to a dual purpose one so that I could use it in "gasless" mode. Andy was extremely helpful and advised on size and type of connectors and sockets. A very knowledgeable man and my welder now functions perfectly in both modes. If anyone isn't sure what to do when it comes to welding expertise, all they need to do is "Ask Andy" and be assured of an excellent service.
02/05/2013Overall very pleased with the service from rapid welding
25/04/2013Thank you very fast delivery to Australia great communication, kept me informed all the way Cheers
23/04/2013Great job guys!
23/04/2013I was impressed with the customer service and assistance at sourcing and obtaining my obsolete parts. Globally it proved difficult but I chose rapid welding for their service and back up. Also no ridiculous prices it payment terms. Just wish freight to the colonies was cheaper, id order more. Great work rapid welding team.
18/04/2013Im doing engineering and welding at Holmesglen moorabbin in Melbourne All the guys are impressed with the 3M FX adflo system And i say proudly from the UK at From Andy,he's the dude men great deals here. So im sure you will see some orders flowing thru from this part of the world. I always praise you guys,very very happy chappy Would be nice to some of a loyalty programme happening
18/04/2013This active communication through pop-up conversation window when I had problems with credit card payment, was very kind and made me believe this business is really working and somebody takes care of it!
15/04/2013Very happy you stock items I struggle to find on the Internet but was disappointed by the layout if the website and the items delivered in an open bag.
11/04/2013Don't think I will be going anywhere else.............
05/04/2013Fantastic service I was amazed how fast you got my order to me here in Sydney Australia on my doorstep over the easter hols well done Apart from a slightly over crowded web page a fantastic service and very good prices when I compared to others Highly recommend and will be my first place to shop again.
03/04/2013Many thanks for your efforts, good product, easy payment and quick delivery! As a B2B customer from Germany, I´m sure to use your shop again!
03/04/2013You will be the first place we try from now on. Great service, Thanks.
30/03/2013Very good prompt service, very easy to use website with live help very happy with purchase and service!
25/03/2013Excellent value products and fast delivery - not something that usually goes together.
20/03/2013Hello The plasma shield screw is/was broken when the shipment arrive. Need to discuss with you how to get a spare parts and/or arrange the return. BR:Ismo
20/03/2013Very helpful to be able to speak to a sales person who knows their stuff, and is not patronising. Excellent service, will return.
19/03/2013The goods were in good order but not well packaged. When delivered the outside box was split along the top edges prompting me to photograph it fearing that something might have been lost.
19/03/2013This is the first time I have used Rapid Welding and I can say that the service and the goods were very good. I was kept informed of the status of my order and it arrived quicker that expected
15/03/2013Great parcel tracking service
14/03/2013Well done to you all .nice and pleasant transaction. Thank you.
13/03/2013Always very competitive prices, very good delivery and clear website!! I will continue with you :-)
08/03/2013Like the company name suggests RAPID! Honest, simple quality advice given if required. You'd do well to place this company in your browser for welding consumables etc.
07/03/2013Most items in stock. Great products. Excellent communication. Fast shipping. Already recommended to my friends.
05/03/2013i had orderd some tig ceramics and was supplied the wrong one's i emailed them and got a phone call next morning to confirm my order and the tig torch i had as it was thought i may have orderd the wrong parts after the call i received my bits the next day. this is the first time i have had a company ring me to confirm my order must say a big thank you for the promt delivery every time i have orderd from Rapid Welding.
27/02/2013well priced and great delivery - what more do you want
25/02/2013Excellent service and fantastic product (Thermal Arc inverter welder)at very competitive price and no bother shipping outside of UK. Well done all at Rapidwelding.
19/02/2013Overall experience/transaction was sullied by minimum postage fee of €21 including vat for 3 tig cups plus 2 collets to Ireland. I have no doubt this is losing potential customers.I will only ever use again if desperate
15/02/2013I got the wrong stuff! (Some of it.) I ordered a pair of 0.8 mm (0.030") rolls of the Lincoln gasless filler wire and got a pair of the 0.9 mm (0.035") instead. I have emailed Andy about this and hope he can sort something out. I'm very happy to once again be the proud owner of a Kemppi MIG/MAG welder! Shipping was super fast and packaging was excellent. The website is good, but gives a cluttered impression at first. Now that I'm used to it I find it very functional and logical. But it can perhaps be made more attractive and inviting for new users. All in all I'm very happy to be a Rapid customer. The advice from Andy before purchase was very good and highly appreciated. Thank you Rapidwelding!
13/02/2013Parts were smashed on receipt, The box had opened inside a jiffy bag, inside the courier's bag and knocked together and smashed,however this was rectified by replacement within 24 hours, prices are slightly higher than some other sites but the service makes it worth shopping with you.
07/02/2013Fantastic service. Already recomended to my freinds
02/01/2013I recommend a replacement delivery company. DHL had a problem at the last mile delivery, I had to pick up the consignment at centrale because DHL delivering a only morning.I have two bad experiences from the last year. And in mail correspondence is "The Rapid Team" little bit like anonymous signature. Otherwise the selection of products on your site is excellent.
20/12/2012Fast shipping and good mail communication.
20/12/2012Very good service. Would recommend to others.
07/12/2012the people i have spoken to were very helpful and knowledgable about the products i was planning to buy they arrived very quickly even though i live remotely on west coast of scotland no hesitation in using the company again
30/11/2012great all round service and good value for money.
29/11/2012Disappointed that the website didn't highlight that there would be DELAYS on some of the products I ordered so that I could consider other suppliers. It would make me think twice before ordering through you again.
27/11/2012All good, thanks.
22/11/2012Excellent service above and beyond what is expected these days. Pete
20/11/2012Only reason I put 9 for ease of use is because I had to phone regarding parts for other items we had ordered. Overall service was excellent.
19/11/2012Alternative less expensive shipping method for oversea shipping. For example RoyalMail Small Packets. It is as fast as DHL economy select and very reliable. Thanks Peder
11/11/2012The picture on the website of the weld blanket I bought is different to the product sent. I didn't base my purchase upon the picture but on the description of the item so am happy with the product purchased.
06/11/2012Great to deal with, enough so that i was happy to buy from Australia and will continue to deal with you.
25/10/2012After sales backup has been excellent, I think this is a very important factor when buying. Trouble is, you don't know until you need it !
24/10/2012Delivery was delayed because one item was out of stock but I was well informed about the order status. Great service. A real time stock status would be great.
10/10/2012i have used this site a few times now and always find what i am after and always at a good price. on my last order it was nice to receive a email saying that one item was out of stock and saying when the anticipated dispatch date is.
09/10/2012Flint cups didnt fit on Aga spark lighter. There should be more information about goods in website (for example screw thread in those flint cups etc)
05/10/2012Excellent fast service, a small part was missing, Rapid immediately sorted it out and sent off the part by courier
27/09/2012I waited in all day friday for my delivery.Fedex rang saturday to ask about delivering monday instead and to ring them.when i tried to ring both the numbers which the guy who called left there was just an engaged tone.I know this is not rapidwelds fault but fedex's.
19/09/2012There was as small error and parts of my order were not delivered but one phone call sorted the problem and the parts arrived in the post the next day.
13/09/2012No other supplier I found carried the items I found on this web site. Thanks for getting those pieces and not over charging for them.
31/08/2012If all E-mails could be headed with company name it would speed up comunications & prevent mail being missed / place in spam files.
31/08/2012many thanks for a great service
27/08/2012A comprehensive selection of quality welding products for the back yard engineer to heavy industry. The only online store where I could find the item I was looking for!
27/08/2012Ordered from australia and was very impressed. I have already put a friend onto you. thanks heaps
24/08/2012Impressive service. Will recommend you to others in the future. With greetings from Iceland.
23/08/2012The on-line question and answer service was very useful. Many thanks.
20/08/2012Very good service thank you. Friendly people when I called. Goods dispatched pretty much immediately once ordered on-line.
17/08/2012... everything was perfect in your treatment of my first order. I would just encourage you not to place advertisement stickers all over the ordered equipement; instead you might want to create a small "Rapid Service Booklet" with useful tips for a proper welding experience and maintenance and all the contact info and procedure for aftersale service (something with valuable content); you might then also join a sticker for customers to place where they see fit. Thanks and looking forward to good buys at Rapid in the future; best regards, Alain Frauchiger.
14/08/2012Excellent products and service and very fast shipping to Australia. Thanks!
12/08/2012There was a bit of an issue with using PayPal, due to myself being in Oz... and address verification not yet implemented for Australia. But fortunately the order was eventually forwarded. I buy quite a lot of tools online, and fully expect to order from you guys again. Thanks
11/08/2012Reliable compagny, good services and fast delivery. Thanks.
09/08/2012The only fault i had was when i bought the item and paid for it you never had it in stock and i had to wait.
31/07/2012Really good quality service. Easy to use website, fast delivery and extremely well packaged. Would definitely use again and recommend to others.
04/07/2012as in the past (this is my second welder from you) Andy was prompt and helpful giving me the confidence that I had chosen the correct product. There may be cheaper sites around but service is important to me and I wouldn't go anywhere else
04/07/2012Order was easy but not in stock. sent out as soon as practicaly possable. Thanks for a easy service.
04/07/2012Thanks for rapid supply of quality welding parts at very best prices. We will be using you regularly.
28/06/2012Get Fronius on board Please. Fantastic machines pricey but awesome there always people complaining about expensive equipment We all love to have it but only a few will buy it and never complain Price is forgotten long after quality is remembered. This will fir the quality of your web-store perfect. Regards Frank Hoekstra
28/06/2012Web site lacks detailed information about some items. Kemppi products are great!
26/06/2012I have always used rapid welding, I am a very small business so budgets are tight and rapid welding are my one stop shop. Although wedling is not my main business, they helped me source a good mig welder, plasma cutter various consumables and sundry items at very reasonable prices. Also very good for general advice, if you are a hobbyists dont hesitate to call them...its not just the professionals they deal with. Martin,
06/06/2012Bought a Kemppi stick/lift tig welder, works GREAT!
01/06/2012Some other suppliers are offering liquid gasflux in just 3 ltr batches rather than 4x3ltr which is a lot to spend out if you only do limited amounts of brazing. I would like to see you do just 3 ltr containers on your site, more importantly I then won't have to go elsewhere when I need to buy some more.
19/05/2012Thanks for the product works a treat thanks
18/05/2012Took a week for my goods to arrive due to me specifying a different delivery address to the invoice address, I recieved the 'automated' email asking for proof of ID to be faxed twice despite me phoning and being told to egnore it! Spoke to one of your managers in the end, he was very apologetic and sent loads of freebies so all good in the end.
17/05/2012I have left the goods arrival question blank because there was a problem with an ordered item, which once solved was dealt with and resolved very quickly.excellent all round service. Thankyou, Regards Malc.
09/05/2012I still haven't received this order. It doesn't make sense to ask me to comment on an order which has not been delivered. I ordered on 21 April and I am still waiting. Wrote to Roy who hasn't even bothered to acknowledge my email. Please put all my comments on your website so future customers are under no illusions as to the exact service they will get.
08/05/2012Great Customer Service but i wish you had the facility to know if you actually had the product in stock. I had to wait over a week for the last item before it was delivered, whilst in this case it wasn't totally desperate for me to have it next working day i would of prefered to know that you actually had it before i ordered it.
02/05/2012I ordered clear argon flexible hose and received black. No big deal though.
28/04/2012Yvonne, Newcasle. Other suppliers approached about my requirements just got vacant looks.or comments like( nobody does that kind of equipment ) Andy sorted it out within 15 mins of my enquiry.I have no hesitation in highly recommending this company.
27/04/2012A bit disappointed it took 9 days for order to arrive
24/04/2012Amazingly quick dispatch and delivery. Thanks
19/04/2012I bought a Kemppi Minarcmig 200 evo from you and I
19/04/2012I found all aspects of service quite acceptable. However, I am not feel that the product is of the same quality as I bought elsewhere previously. And even the said products from a quality point of view should have been better. I will not be buying 3M again.
19/04/2012The welder was packaged OK but has a slight dent on one side. I traded emails with Andy and he explained that 90% of Kemppi's are like that. Of course, I do understand that this is not the fault of Rapid Welding and it does not affect the functionality but its a shame with a dent on a new welder which is otherwise brilliant. Andy did explain that you have raised this with Kemppi before but with no improvement. Other than that, I am a happy customer.
15/04/2012I have just brought the Kemppi 251R. I'm very impressed with this machine. Have welded everything from thin galvanised sheet to 20 mm thick bases on mild steel shafts. I found this machine very easy to set up. The dynamics dail is great for reducing the splatter on the welds. I have used the machine on near full power all day with no problems. Can set it Quickly for simple fabrication tasks and get it just right for full welds.
30/03/2012I dealt with Andy Doe, he was first class.
23/03/2012missed some items from order but rectified very quickly first class
19/03/2012Rapid welding,rapid supply,excellent service
16/03/2012Just a small moan - your website is designed for a much higher resolution than I am able to use - causes a lot of scrolling - also causes some odd behaviour with the basket...
13/03/2012great on line chat
13/03/2012very helpful advice,,,thank you
05/03/2012Please, give Andy the "Customer Service World Gold Medal".
03/03/2012Excellent service, will be using Rapid Welding supplies for future purchases
01/03/2012Great web site & great prices, Thanks.
22/02/2012Excellent service, Not used welder yet due to other commitments, will use Rapid welding again,
21/02/2012TIG Torch and torch parts ordered: One item was missing even though it was listed as sent on dispatch note. (Rectified later). On website matching TIG Torch to torch parts was confusing. Enlargement of photographs is poor in that it gives little or no further understanding of product. In many cases the juxtaposition of a 12" or 300mm rule would help in understanding scale. Telephone support is first class.
17/02/2012Once more very impressive service, very good stuff for the price, so much mor expensive in our countries, Why? Thanks to Europe ;-) Thank you once more
16/02/2012Question 5 I belive should read goods as in question 6
15/02/2012Order Nr. W7575: Everything was perfect. I would order again. Thank you very much! (P.S. One little thing is missing: W000727 I received only 1 wire reel lock, but I ordered 2. I checked twice, but could not find the 2nd one. Is it possible to send it separately to me?)
13/02/2012Very good communication between me and rapid welding, have bought again from and will continue to do so
10/02/2012An absolutely fantastic experience.....paid for my item at 7pm Friday night and it was at my door in Sydney Australia at 9am Monday morning. A great service and would definitely use you again.
09/02/2012Thank you for a top quality welder and excellent service.
09/02/2012the package was really good / the expect time delivery was very good / the only sad point is the postpone of a part of the command Thanks
07/02/2012Head and shoulders above other suppliers, great range of high quality products. Supplied me with Welding rods, Plasma cutter, Welding consumables, majority of the items arrived the next day. My experience so far has been that they are a professional business, I would and have recommended them to friends and colleagues.
24/01/2012A fast and efficient service, many thanks
13/01/2012Very good service, will be back for other goods for sure!! Thank you very much.
06/01/2012first time of being used, service very good and efficient.
03/01/2012Communication was prompt and informative. Item I ordered was not in stock so was offered alternative. Kept informed and even received parcel before Christmas! Excellent service! Many thanks
03/01/2012First of all, let me wish you a happy new year 2012 ! Thanks a lot for your efficiency, I got the Powemax30 and welding tables in the morning of 23th, that means that you sent the goods by Express mail without surcharge ... That's very kind and I wish to thank the whole staff of Rapid Welding or their customer care.The leather goods arrived this morning, I'm very pleased with the quality I got with ALL the products I ordered through your company : I never never never experienced a online store that has such a quality of communication, good advices and service !
03/01/2012I think I have found the cheapest kemppi mig welder in Europe. Thank you internet and thank you rapidwelding.
30/12/2011- Exellent customer service - quick response to email/quotes - Competetive prices - Good quality on received goods - Highly recomended!
19/12/2011It was super to order from your site, easy to use and fast delivery. I only have ++++ to say.
15/12/2011all products were first class
26/11/2011Excellent service. Fairly competetive pricing and goods delivered on time.
25/11/2011It is good to see that you stock many items that are getting harder to find , also the mini packs of specialist welding electrodes are a good idea,
23/11/2011I found your website to be extremely easy to use and very informative, I will definitely be looking to use your company again. Phil Rosier PR Engineering
07/11/2011on certain browsers/settings the shopping basket on the right of your website is off the page. Also the confirmation emails are too wide to print from MS Outlook, you miss the RH side of everything - I have still not found a setting to get round this problem. Can't they be sent as text instead of all the graphics?
24/10/2011Excellent service, the goods arrived at the stated time and are top quality and very good value for money. Thank you
20/10/2011Perhaps a Discount Code for use by forward sellers
11/10/2011Had a product sent to me that was wrong. I returned the product and the exchange was on my front door in 24 Hours. Very impressed. In this day where time is money they were ahead of the game. No fuss. Easy will use again. Steve
10/10/2011As indicated above, I am very pleased with the service prior to my placing of the order, and afterwards also. All questions and inquiries were very promptly attended to, and the shipping to a UK address (I live in Sweden) went very well as well. Good work.
10/10/2011Good products at a good price, quick response to questions and fast delivery
06/10/2011I'm first time customer. Excellent service. Ordered item was out of stock but I received very good info when the shipping will be done. Tracking feature is very useful. Fast delivery to Finland.
06/10/2011There is simply no need to go anywhere else.
03/10/2011the late delivery was more due to the french postal services, which tend to slow down during the summer holidays. I appreciate the personel service, this is to say that I just simply telephone when I need info. Well done rapid welding, you keep the proffession alive.
03/10/2011Your communications are great. Instant chat and telephone advice made an easy job of my complicated purchase requirements. Andy was very helpful.
16/09/2011Good service and products, would use again.
08/09/2011Excellent communication and prompt delivery. Can't really get any better than this! Only minor point, I was after a 3m maintainable respirator and flame retardent overalls but couldn't find these on your site.
07/09/2011Next day delivery & very well priced,you can't ask for better than that
05/09/2011Great Service , Excellent comms , Rapid postage A++++++++++++
04/09/2011thanks again
29/08/2011As a suggestion to site improval: Out of stokck pop-up when ordering goods that you don`t have in stock.
05/07/2011Very efficient fast service and good quality products, our first port of call for welding consumables
01/07/2011Website is very full witch makes it a little unclaer
25/06/2011I am a belgian welder and bouth a new weldingmask wild and pink its such a succses that some off my colleges will buy stuff with Rapid welding .......ill be back .Thanks for the great service .
24/06/2011Excellent in every way and I just cannot think of anything that could have been better!
20/06/2011This was the first time that I have ordered from you, and found the whole experience of locating the MMA electrodes I wanted, the relevant information on performance of what I was buying, really easy and very helpful. Although I am just buying for my own personal use I will definatley purchase from you again.
06/06/2011ESmaller bundles of tig wire would be
02/06/2011excellent, a very good supplier for sure. thanks
02/06/2011I had an automatic email from you saying stock was out and would be restocked in 6 days, but when I phoned, it turns out the order had been dispatched.
01/06/2011prices very competitive, before ordering online i wanted confirmation that items were instock and would be posted out reasonalbly quickly - your Customer services were very helpful and polite and items arrived within 48 hours.
31/05/2011Very good service. Unfortunately items broken during transport.
27/05/2011When I placed my order and recd your acknowledgement I was under the impression that the goods ordered were available from stock. As I was making my purchase as a birthday gift for a friend, the delivery delay was important to me. The goods did not arrive in time and I was obliged to buy something else as a gift. Had I known that the item was not available from stock I would have looked for another supplier or indeed another gift. To avoid such disappointment you should state stock availability on receipt of order.
22/05/2011I answered Q6 negatively because ten plasma electrodes did not need to be put in A4 jiffy bag and then inside a courier company bag for delivery by a courier. All it needed was a smallest available jiffy bag and 1st class post by Royal mail. Save the planet !
17/05/2011Hi You can see from the above that I'm positive about my rapid welding experiences - however I'm puzzled that you don't appear to have any accurate system for stock control info on your website. The majority of my web orders your website has indicated that you have items in stock but it turns out that you haven't for some of the items. If you phone then you are told the accurate stock information - so you have that info computerised but it doesn't seem to be linked to your website. On my last order I phoned to check stock levels and found that one item you never stock but this is not stated on your website. Your internet customers could of course phone to check stock levels each time for their orders but this wastes time for both them and you. Other internet sites has linked systems to show accurate stock levels on their websites - I'm sure you would save yourselves work if you could do the same. Sorry for the nag - the rest of your service is bril!
17/05/2011Quick to acknowledge receipt of order. Although some items were out of stock, the order was filled within a couple of days.
13/05/2011Yes friendly and helpful staff on the telephone
04/05/2011I am not in the trade and use my welding equipment very occasionally. My purchase and recommends will be only for the Motorhome league who use the welding cable to wire up their inverters as it is more suitable and lighter than conventional wiring supplied.
03/05/2011I found Rapid to be a very good service, good communication,even phoned me about a part I had mis-ordered, fast delivery.well packaged.wide choice of parts,reasonably priced. I will recommend to my friends & family. regards Brian.
01/05/2011No complaints I am very satisfied with both handling, information and the good I bought!
27/04/2011great products at great prices a hidden gem of a supplier cannaot wait to use you again, I am converted.
13/04/2011enough choice and fast shipping, not expensive, kind regards, ron otter heerenveen netherlands
10/04/2011A quick and easy to use website. simple account setup and payment. Good communications and quick delivery. What's not to like!?
02/04/2011Good service and prompt delivery
31/03/2011Goods were out of stock so despatch was delayed by a few days. Otherwise it was a good shopping experience. Thanks
27/03/2011prix exceptionnels, livraison rapide et sans problème,un site web hors pair pour la soudure. Un grand Merci depuis la Suisse.
27/03/2011Thanks guys, great service, spoke to one of you on the phone to track my order, pleasnt, professional and very helpful. Adressed me by my first name which is nice. Soon as I can get this welder fired up I'll be in touch for consumables. good work guys, pleasure doing business with you. Nick Benbow.
25/03/2011A very quick and efficient service and very secure with payment details all in all excellant.
25/03/2011I think you have the best customer service team that i have dealt with for years. Honest friendly and a pleasure to deal with. thumbs up folks :)
08/03/2011Delivered bang on time, excellent customer service and we look forward to dealing with you again!
08/03/2011Great service. Thanks David
04/03/2011First Class service
03/03/2011Appreciate the gas fittings and plug adapter thrown in, made the machine ready to go, no need to raid another welder! Thanks
22/02/2011You sell sanding pads but no backing pads to mount them on.
20/02/2011Very good service!!
14/02/2011Just one notice,can you make a french translate of your website...
10/02/2011absolutely first class service and fantastic price
09/02/2011Unable to order via site as no price shown, ordered via phone all very good will shop with again !
08/02/2011Although there was a delay in the delivery of my welder, I understand it was beyond your control and I was impressed with the next day delivery to get it to me in time to complete an important job. Thank you Logan for your help. Kind regards, Dave Pulford.
02/02/2011Bank payment page crashed n burned so wasnt sure if order had been sorted till got confirmation of order email. apart from that it was sound.
28/01/2011New customer, but found you deliver great service. Many thanks.
19/01/2011Bought some Dinse type connectors, there was no choice of brand. Should offer branded connectors as well as un-branded. I realise that 'Dinse' etc may be more expensive but am willing to pay more. The connectors needed some wire-wooling to fit the existing. Prices are good but can still some items cheaper - perhaps offer a price match?
19/01/2011I am very pleased with the service and quailty of your products
18/01/2011I have used you guys several times in the past and consistently receive a good service at a competitive price. Professional quality products stocked. Well done! The fact that I recommend you means that you have succeeded. Really – well done.
16/01/2011bonjour votre cite et au top . juste une remarque a fair juste joindre une facture au devis du pays concernant la acheteur ça serai le top du top vois la merci d'avance
12/01/2011Al menos, desde Galicia, lo adquirido en sus instalaciones ha sido "una maravilla", darle mi más sentida enhorabuena. In English, je,je,je At least, from Galicia, it acquired in its facilities has been "wonderful" to give my most heartfelt congratulations.
09/01/2011I received an email saying my order would be delayed by about a week. This was at odds with the information on your website and I nearly cancelled and went elsewhere. I then received an email saying it was being despatched and it arrived next day. This is the third time I have bought from you and I have been extremely impressed with the quality of advice and service. Your website is an object lesson in how to make it clear comprehensive and easy to use.
28/12/2010Only problem I have is that I felt the postage price was a bit heavy but I reckon in the future I´ll get stuff sent to my UK address and forwarded from there. Thanks a lot.
19/12/2010Dear sir/madam I received the products late due to snow before xmas - this was no fault of rapid welding supplies Regards
08/12/2010I had looked at your web-site a couple of times, but was very close to buying a welding mask off ebay. Your price was competative there, but buying direct was actually cheaper. Maybe I'm just getting old, but I misread the prices on your site; e.g. the 9100x is £181 + vat; but looking quickly (as you do when comparing prices) I made an assumption that the price next to the photo (the SSP price whatever that is) of £260 was the total price including the saving of £79. I got it wrong, but so might others . . . I was impressed to phone up and have expert recommendations straight away.
04/12/2010impressed with the immediate phone call as soon as I sent an email stressing my need for imemdiate delivery, althouigh, i was annoyed with the delay in the need of my verification. I believe this should have been done immediately. As this delay nearly made me miss my package altogether. Andy has fast and prompt service, the lady that rang me was very friendly.
02/12/2010all the obove the snow and frost did not disrupt your speedy transaction.. merry christmas to you all . i will deal with you again kind regards rodney
27/11/2010very good service, i had a problem with the delivery in France, and you did exactly what i expected from you, perfect job, perfect price best deal
26/11/2010I was very impressed with the speed of delivery. I placed my order on Friday afternoon and it was delivered on Monday morning.
26/11/2010My husband actually dealt with this purchase and was extremely impressed with all aspects of his contact with Rapid Welding from initial enquiry through to delivery of goods and in particular with the online product specialist facility.
25/11/2010I Feel It Would Have Been More Professional To Have Used An "O" Clip Rather Than A Jubilee Clip On The Argon Hose, And The First Three Pages Of The User Manual (English Version) Were Ripped At The Stappled Edge,Other Version Perfect.
12/11/2010I think it is imperative to handle 'fake' items as well, at mutch lower prices. Items are really 'consumables' and our experience is that are identical in quality and operational life. American brands are loosing market in volume products because they still try to sale 'their name' instead of 'their products', if you get what i meen.
12/11/2010very good service and will use your company again..thanks
01/11/2010well done rapidweld!! finally found a supplier that does what it says on the tin. so impressed I opened a trading account with them. I used the online chat and received an immediate answer to my query. thank you.
06/10/2010website a bit "dated" in appearance. too many "advert boxes" etc. great service though, delighted with the assistance on phone. "live" webchat did not seem "live", rather an automated response, but maybe Andy was having a bad day. advice given was helpful either way. many thanks
05/10/2010Really professional service, thankyou very much from Italy.
05/10/2010Thank you for answering my questions without prejudice and the quick delivery of my order.
27/09/2010Goods were damaged by carrier but you responded quickly, efficiently and in a friendly and understanding manner to fix the problem, which has been satisfactorily resolved and I am happy with the result.
27/09/2010The best online welding shop. Excellent description, very helpful and a great service.
06/09/2010You didn't come up when I did a web search. I was specifically looking for Nissen Metal Markers and, when I searched, I found Nissen's own web site in the USA, and their wholesale importer in the UK but not you. I only came to you after I'd contacted Weldspares and they'd given me your details.
02/09/2010Website - clear enough, for some reason I had a devil of a job finding gloves (they are hidden in workwear or something) Advice - very good. A while back Andy told me to get a Kemppi 180 and Powermax 30 plasma, and they have transformed Land Rover fixing from a horrible job into a pleasure. I've started making stuff as well! Prices - I haven't found anyone to beat you. And free delivery is very decent, particularly as some of this stuff is pretty heavy.
31/08/2010The 'Live chat' with Andy was very helpful. He was able to direct us via 'links' to all of the required website pages and assist us in choosing the right product for our specified application.
25/08/2010Professional effective and friendly advise Wide product range Efficient delivery and communication about exceptions Good tracking mechanism
14/08/2010Was very happy with the service provided. Online site is simple to understand. Delivery was fast and well packaged.
11/08/2010I received a message saying the product I had ordered for next day delivery was unavailable for one week because it was out of stock. When I called to say that I urgently needed the product within two days(and would therefore have to cancel the order and go elsewhere), I was told I would receive my order, or a superior product at no extra cost, the next day. The next day my order arrived. Now that's what I call service.
08/08/2010goods were a bit long in arriving ,understandable as they were coming from the states
31/07/2010many thanks
29/07/2010Good service excellent quality products with fast delivery
27/07/2010Need a larger selction of products - I always try to lump orders together wherever possible, asd paying delivery here and there for individual items adds up over the year - i'd prefer to order it all from one source, even if theyre not the cheapest on everything, as it saves time and money hunting around for individual suppliers. In this case i was after some airline components as well as welding consumables, and found the range to be lacking here slightly (ie. i wasn't after a compressor and there is nothing else in that category).
26/07/2010Excellent service again, good communication. Very highly recommended.
24/07/2010Have not welded for ten years or so and so had a few questions about how to weld up some railings and what filler rods to use, my questions where answered very quickly and has enabled me to finish my job with no problems. Thanks
18/07/2010Of the 4 nuts received, one was seriously undersize on the external dimension (AF) which frankly would give suspect strength, the other was not bored and threaded at all. The Tails were OK. But for a figure of appro £2.00 it's not worth sending them back.
14/07/2010Overall good quality of service, i thought shipping was a bit pricey.My invoice didn't specify the quantity ordered either.Hope this could be addressed,
08/07/2010A very quick and easy service
01/07/2010Really effective web site and easy to use
20/06/2010Thanks for your service there was a delay but this was not your fault and you delivered when you said you would
30/05/2010Good service. The order arrived, well packed, in 3 days.
19/05/2010Your service is excellent ! I have bought several items (including a welding set) from yourselves - Andy has been very helpul and efficient. Many thanks for your help !
17/05/2010Great service and fast delivery, regards from norway.
08/05/2010We would like to thank you for your efforts to ensure that the welder we ordered was delivered to us in time for an important job despite your not having one in stock at the time. Many thanks!
04/05/2010I feel that the p&p i paid for the size and weight of items was too much money, i think it could have been posted cheaper. it doubled the total cost.
23/04/2010An excellent service, a small piece of kit but it was for a big job,my customer is very pleased.
21/04/2010It's been a pleasure doing business with you. Got some good advices before I made my purchase and the goods delivered fast. Tumbs up to you. Will recommend you to others
21/04/2010you are a first class co. to have dealings with
18/04/2010i will be making rapid welding supplies my first site for future purchases.
08/04/2010As the saying goes 'well I didn't expect that!' The advice you gave us was excellent and so helpful. The goods were delivered the following morning. When we found we had ordered the wrong things - our fault entirely, you could not have been more helpful and obliging and utterly charming on the telephone. We only had a very small order but were treated as though we had spent a lot of money. We will sing your praises to anyone relevant. Firms like you deserve to thrive. Thank you so much.
31/03/2010Excellent service and very cooperative when we had ordered the wrong item
23/03/2010Item was expensive for what it was, but I couldn't find it anywhere else. postage was alot as well. Other than that the website was really easy and a joy to use.
19/03/2010price and delivery are second to none
09/03/2010Without saying too much I was very impressed by your service, in fact the goods arrived a few days after order. I think there is no way to process an order in a more rapid way. Unfortunately the Fedex tracking system did not work, and so I could not track the delivery. Congratulations to all your team involved in the order Jean
20/02/2010The right product, the right price, delivered to my door.
07/02/2010First class service. Faultless communicationp
03/02/2010It is a pleasure to call a company and get very good service,i was also impressed with the technical knowledge of the staff,i will have no hesitation with reccomending you to other welders and fabrication firms Dave Yeowart
02/02/2010Visor supplied with head straps didn't fit, assume wrong visor @ £7 couldn't be bothered to chase.
22/01/2010You did what you said on the can I would definatley use you again
10/01/2010All good were delivered fast and as described. Unfortunatelly the Blue Mirror Safety Specs werde broken due to insufficient protections within the package. The rest of the package has been in a excellent quality. Regards, Andreas
06/01/2010Especially impressed whith detail knowledge,an will to supply the correct parts/configurations.
05/01/2010Excellent service, nothing to complain about. I'm especially happy with the partial delivery instead of waiting for completion of the order. Thanks, I will come back for sure.
19/12/2009Delighted to find your site.Will definetly use again.Thank you.
19/12/2009Online chat advice received was excellent and fast combined with unbeatable value (Could not find the items anywhere near as cheap) led me to buy the products from your site, Nick
18/12/2009Andy gave me sound advice so A++ for him. I recived my goods in remarkable time even during the run-up to Christmas, comunication was outstanding and the small unfortunate mistake in my order was rectified so quickly I had the correct item the next day. I will definatly be using again on a regular basis.
30/11/2009Very helpful 'Ask Andy' help desk. I would use a trade counter if you had one.
30/11/2009very simply to buy fast delivery good item tracking. generally very recommended !!
30/11/2009Your online product information service enabled me to immediately fill a gap in your product specification and allowed me to continue to placing an order the same evening. thank you.
25/11/2009great help from Andy!
25/11/2009Merry Christmas!
16/11/2009Just want to say thanks for your brilliant service and advice. My Lincoln 161c arrived today and I can't praise your service enough, much better than any of the local companies I've tried and more cost effective too! Thanks once again, I'll be using you for all my welding needs in the future...
09/11/2009I use Rapid at work and home, and will continue to do so!!! Many thanks, much appreciated.
09/11/2009Very good service!
26/10/2009Thanks for the good service and keep it up. I enjoy welding with my new machine!